VirtualLogger Announces Screen Capture and Analytics Add-On for Legacy, Standalone, and VOIP Recording
CHARLOTTE, N.C., June 1, 2011 /PRNewswire/ -- Screen capture is one of the fastest-growing segments of call recording and quality monitoring for call centers. Traditionally, call centers would need to purchase this feature from their existing call recording provider, often being forced into a "forklift upgrade" and the disrupting and expensive total replacement of their recording system. Now VirtualLogger offers highly cost-effective screen capture that can be easily added to most existing call recording and quality monitoring systems, as well as recordings from open-source VOIP systems.
VirtualLogger LLC today announced AddedVision(TM), the first screen capture add-on for existing call recording systems.
AddedVision leverages the power of a powerful desktop monitoring tool to capture the screen images and screen analytics data on call center agent desktops. This system captures both the desktop images during the call and screen analytics data, including chat and IM sessions, applications used, email and keywords.
Once the information is captured, the AddedVision system queries the audio information captured by the recording system and creates a unified multi-media file that can be played with any standard media player.
AddedVision is designed to help call centers add new insight to their recording systems easily and inexpensively. Blended recording files can be stored at the client location or encrypted and sent securely for storage and archiving at the VirtualLogger Central Command Center. Regardless of where files are stored, recordings can be accessed through the VirtualLogger Universal Web Interface, which provides secure, web-based access from anywhere, as well as integrated online evaluation forms, reporting and agent coaching.
"Since the beginning of VirtualLogger, our mission has been to eliminate the dreaded 'forklift upgrade,' said Jim Veilleux, President of VirtualLogger. "We developed AddedVision for our own recording clients, then realized we could offer it to any call center with an existing recording system. The modular approach and our 'software as a service' model make it easy for clients to adopt AddedVision without the big upfront costs of traditional software licensing, and add significant new functionality to their existing recording system."
To find out more about VirtualLogger, call 866-864-5376 or send an email to email@example.com.
VirtualLogger LLC is the first and leading provider of contact center recording and quality monitoring on a hosted or ASP basis. VirtualLogger provides 100% random and on-demand recording, screen capture, quality monitoring, analytics and related technologies - all on a "pay as you go" basis. The VirtualLogger hosted model eliminates capital expenditures, greatly reduces technological and financial risk, increases return on investment and lowers total cost of ownership for contact center technology. With more than 300 million calls recorded over 15 years and two years on the Inc. 500 list, VirtualLogger has a proven track record of success.
Jim VeilleuxVirtualLogger LLC704firstname.lastname@example.org http://www.virtuallogger.com
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SOURCE VirtualLogger LLC