University Hospitals in Cleveland Selects Solution Suite from Agilysys
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Sodexo Health Care Services, which manages dining services for UniversityHospitals, wanted a comprehensive point-of-sale system that offered a widerange of features and functionality, including kiosk ordering in waitingareas; desktop ordering for hospital staff; credit card processing; barcodetechnology; and wireless POS capabilities. The company also wanted a businessintelligence solution that could create sales forecast and sales trend reportson both an enterprise and individual unit basis.
According to Dan Ballard, retail operations manager at Sodexo Health CareServices, the Agilysys solutions met -- and surpassed -- the company's strictcriteria. "We were impressed at the range of capabilities the InfoGenesis POSand Hospitality Analytics solutions provided," he said. "Our list of criteriawas long and detailed, and the Agilysys technology was a perfect fit. We areconfident these solutions will enable us to increase productivity, manage ourbusiness more consistently and provide convenience for hospital staff andvisitors."
University Hospitals is using the following solutions from Agilysys:
-- InfoGenesis POS, an enterprise-ready point-of-sale system that combinespowerful reporting and configuration capabilities with a touch-screen terminalapplication. The InfoGenesis wireless POS solution is used for food deliverythroughout the hospital and to speed transactions in cafeteria lines.University Hospitals also creates barcode labels for pre-made food items anduses the InfoGenesis POS barcode scanning module to streamline transactiontime and track sales of those items.
-- eMenu, an online ordering solution that enables kiosk and Web mealordering. Kiosks in waiting areas allow hospital visitors to place food ordersquickly and easily. Orders can then be picked up or delivered. In the nearfuture, employees will use eMenu's desktop capabilities to order and pay formeals directly from their computers.
-- eCash, a user-administrated, stored-value solution that enables foodservice operators to offer a cashless payment option to employees. UniversityHospitals offers staff the convenience and speed of purchasing food withoutcash at its cafeterias and vending machines. Employees simply log into theireCash accounts to view purchases and account balances.
-- Hospitality Analytics, a business intelligence tool that consolidatesdata across disparate systems and multiple geographic locations into a single,integrated source for comprehensive reporting, auditing and predictiveanalysis. University Hospitals uses the solution to review food costs, salestrends and profitability at multiple locations. Based on the HospitalityAnalytics reports, University Hospitals can modify prices, add or remove menuitems and adjust staffing levels.
"The InfoGenesis POS solution is ideal for hospitals and other busy venuesthat want a comprehensive point-of-sale system that offers the convenience ofonline ordering, cashless payment, barcode technology and wirelesscapabilities," said Tina Stehle, senior vice president and general manager ofAgilysys Hospitality Solutions Group. "The combined power of the InfoGenesisPOS and Hospitality Analytics solutions will enable University Hospitals toconserve resources, analyze trends and operate more efficiently."
With 150 locations throughout Northeast Ohio, University Hospitals servesthe needs of patients through an integrated network of hospitals, outpatientcenters and primary care physicians. At the core of the Health System isUniversity Hospitals Case Medical Center. The primary affiliate of CaseWestern Reserve University School of Medicine, University Hospitals CaseMedical Center is home to some of the most prestigious clinical and researchcenters of excellence in the world, including cancer, pediatrics, women'shealth, orthopedics and spine, radiology and radiation oncology, neurosurgeryand neuroscience, cardiology and cardiovascular surgery, organ transplantationand human genetics. Its main campus includes Rainbow Babies & Children'sHospital, ranked among the nation's top hospitals; MacDonald Women's Hospital,Ohio's only hospital for women; and Ireland Cancer Center, which holds thenation's highest designation by the National Cancer Institute of ComprehensiveCancer Center.
About Agilysys, Inc.
Agilysys is a leading provider of innovative IT solutions to corporate andpublic-sector customers, with special expertise in select markets, includingretail and hospitality. The company uses technology -- including hardware,software and services -- to help customers resolve their most complicated ITneeds. The company possesses expertise in enterprise architecture and highavailability, infrastructure optimization, storage and resource management,identity management and business continuity; and provides industry-specificsoftware, services and expertise to the retail and hospitality markets.Headquartered in Cleveland, Agilysys operates extensively throughout NorthAmerica, with additional sales offices in the United Kingdom and China. Formore information, visit www.agilysys.com.
Maureen Morreale, Agilysys, Inc., 440-519-8161,firstname.lastname@example.org
SOURCE Agilysys, Inc.
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