Trinity Health System Selects Beryl as Preferred Provider to Enhance Telephone Customer Service

Wednesday, June 18, 2008 General News J E 4
NOVI, Mich., June 17 Trinity Health has signed asystem-wide contract with The Beryl Companies to deliver outsourced telephonecustomer service solutions.

The corporate agreement establishes Beryl as Trinity Health's preferredprovider for both referral marketing and nurse triage call services anddelivers strategic and competitive advantage to its hospital members through agroup purchase.

One of the first implementations will take place in southeast Michigan inan effort to better serve the consumers of five Trinity Health hospitals andits affiliated physician practices. Beryl's experienced call advisors willprovide "overflow" support to the health system's internal call center.Consumers calling to register for classes or events, obtain a physicianreferral, respond to a marketing campaign, or request nurse telephone triagecan reach a live operator 24 hours a day, year round.

Beryl is the nation's leading provider of outsourced call center solutionsto healthcare organizations. Its experienced call advisors provide seamlessinteractions with hospital consumers. "We recognize that callers want to talkto a live person and often feel a sense of urgency when it comes to theirhealthcare matters," said Jeff Couzens, director of marketing for TrinityHealth. "In Beryl we have found a perfect partner to ensure that localresidents' questions and concerns are addressed quickly and with the utmostcompassion and skill."

Trinity Health is the fourth largest Catholic healthcare system in thecountry. Based in Novi, MI, Trinity Health operates 43 acute-care hospitals,379 outpatient facilities, 26 long-term-care facilities, and numerous homehealth offices and hospice programs in seven core states. Employing 44,000full-time staff, Trinity Health reported $6.1 billion in unrestricted revenueand $323 million in community benefit ministry in fiscal year 2007. For moreinformation about Trinity Health, visit

Beryl, the nation's leading healthcare-exclusive call center, helpsorganizations grow revenue and build lasting customer relationships byconnecting people to healthcare. As a leading provider of outsourced telephoneand Web-based communications, Beryl delivers 24/7 exemplary customer serviceto more than three million consumers each year. Since 1985, hundreds ofhealthcare organizations have relied on Beryl for best-practices insight anddata they can use to make more informed decisions about customer acquisitionand retention. For more information about Beryl and its educational arm, TheBeryl Institute, visit

SOURCE The Beryl Companies


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