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In all, 230 health plans were named by consumers and considered, includingHMOs, PPOs, POS, FFS, and other non-specified plan types. Consumers wereasked in their evaluation of their plan's website to consider the following:ability to check claim status on-line, on-line physician directory, clinicalquality ratings for physicians, patient satisfaction ratings for physicians,cost of services provided by physicians, clinical quality ratings forhospitals, patient satisfaction ratings for hospitals, cost of servicesprovided by hospitals, treatment options for different conditions, and healthcommunities to share information. Each criterion was rated uniquely for eachhealth plan.
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Overall, consumers report that their health plan website utilization ishighest with on-line physician directories, followed by checking claims statuson-line and researching treatment options for different conditions. The leastutilized functionality is with on-line health communities used to shareinformation.
The announcement includes the naming of twenty award-winning websites,found at http://www.TheRatingsGuy.com. The consumer-nominated great websitesincorporate unique and functional resources about a variety of services.Independent researchers who recognize resources that delivered high qualityconsumer content further reviewed the Websites.
The Top 20 Health Plan Websites can be found in alphabetical order athttp://www.TheRatingsGuy.com.
The Ratings Guy has recognized websites in order to help consumers findthe great sites sooner. Personal experience with the websites helps consumersfind superior, safe and reliable information websites that meet or exceed highstandards.
"Health care is a huge industry with many special interests. Lettingconsumers tell us who and what they preferred most is the ultimate litmus testfor improving consumer-driven functionality in any service industry," saidJohn Morrow, founder of TheRatingsGuy.com. "We only looked at websitepreferences, but the database from National Research Corporation covers anarray of consumer preferences across a variety of provider settings includingconsumer preference for hospital reputation and image, clinic locations,medical specialty preferences, branding, influencers for engaging health careconsumers, experience with service lines, insurance selection, coverage andsatisfaction to name just a few attributes," he added. "We hope ourrecognition of the consumer nominated Top 20 Health Plan Websites will set newstandards for the consumer-driven health care industry to follow."
The Ratings Guy was developed by a team, experienced in the consumerresearch and ratings field. The company reviews and rates websites across anarray of popular consumer lifestyle categories including: health, travel,house & home, pets, food, kids, shopping, and more. The Ratings Guy is anindependent and objective resource, supported by research librarians andresearchers (the original search engines) who seek to identify the very bestWeb resources. The company uses a proprietary review met
