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The Highlands at Wyomissing Invests in Voice-Assisted Care to Take Excellence in Retirement Living to New Levels

Tuesday, August 26, 2008 General News J E 4
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PITTSBURGH, Aug. 25 Vocollect Healthcare Systems, Inc.announces that The Highlands at Wyomissing, a continuing care retirementcommunity located in Wyomissing, Pennsylvania, will deploy AccuNurse(R) voice-assisted care and take quality of care to new levels by enabling moreproactive care and providing more time for direct resident care.

The Highlands will utilize voice-assisted care to enable dynamic,personalized, and interactive care throughout its nursing care program -shift-to-shift and caregiver-to-caregiver. By giving caregivers the capabilityto access resident care needs on-demand, complete paperwork simply by talking,and enhance care-team collaboration with Silent Paging(TM), The Highlandsexpects to achieve numerous performance gains.

According to Danielle Hammer, NHA, director of health services of TheHighlands at Wyomissing, "We're always on the lookout for innovative ways totake quality of care to the next level, and technology is a key part of ourstrategic focus to help continuously improve resident care outcomes. AccuNurseis a one-of-a-kind solution that will enable us to achieve our goals ofresponding to resident needs in a timely way, maintaining a line ofcommunication between our care team and enabling real-time flexibility so wecan adapt to resident care needs on a daily basis - or even minute-by-minute,if necessary. With AccuNurse, we will not only improve outcomes, but will doso with dignity toward our residents, accuracy in our documentation, andaccountability for the care we deliver 24x7 to all residents across alldisciplines. We see voice-assisted care as a core component of achieving andmaintaining a high standard of excellence throughout our community."

For the Highlands, AccuNurse voice-assisted care will empower caregiverswith real-time access to information and other staff; eliminate paper-basedprintouts for managing care needs and documentation; give caregivers powerfultools to make decisions faster and more accurately; and enable staff tomultitask while documenting care, thereby improving efficiency.

Additionally, AccuNurse will be integrated with PointClickCare(R), theclinical software system utilized by The Highlands. "Automated data transferbetween AccuNurse and PointClickCare is of tremendous value to us," saidHammer. "This enables us to better administer the complex challenge ofmanaging our clinical electronic health records and business officeapplications. Not only does voice-assisted care help our front-line care teamand operations be more efficient, but it also streamlines back-officeapplications as well."

According to James Quasey, president of Vocollect Healthcare Systems,"Voice-assisted care complements The Highlands' commitment to quality in allinteractions with residents through personalized care plans, higher accuracy,and more proactive care. The investment also marks the Highlands' commitmentto their care staff by helping them be more productive and better prepared forstate surveys. All of these benefits add up to more satisfied staff, more timespent with residents and improved resident care outcomes."

About Vocollect Healthcare Systems

AccuNurse voice-assisted care from Vocollect Healthcare Systems, Inc.makes it easy for healthcare professionals to retrieve care needs on-demand,chart activities as they are completed, and Silent Page each other for help.Organizations using AccuNurse benefit from lower operating costs, maximizedreimbursements, and improved quality of care. Vocollect Healthcare Systems isa subsidiary of Vocollect, Inc., the global leader in voice technology anddelivering performance improvements in productivity, accuracy, cost reductionand worker satisfaction for mobile employees on six continents.

Vocollect(R) is a registered trademark of Vocollect, Inc.; AccuNurse(R) isa registered trademark of Vocollect Healthcare Systems.

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