The Beryl Institute to Offer Free Webinar About Impact of Corporate Culture on Bottom Line

Tuesday, October 9, 2007 General News J E 4
DALLAS, Oct. 8 What impact does employee satisfaction haveon bottom-line results? The free research-based Webinar "Culture as a Bottom-Line Issue," hosted by The Beryl Institute, takes place Oct. 18 at 10 a.m.(CDT) and will be repeated at 2 p.m. (CDT). Adjunct faculty for The BerylInstitute leading the discussion will be Britt Berrett, CEO of Medical CityDallas, and Jason Wolf, director of organization development for the EasternGroup of HCA.

During the hour-long Webinar, Berrett and Wolf will draw the correlationbetween corporate culture and profitability. Participants will hear aboutHCA's groundbreaking study on high-performing facilities and how Medical Cityachieved that distinction by customizing the seven truths of high performance.Participants can register at

"Corporate culture has a huge impact on customer loyalty andprofitability," said Paul Spiegelman, executive director of The BerylInstitute and author of Why Is Everyone Smiling? "In healthcare it's asimportant as anywhere -- if not more so -- that leaders recognize the power ofemployee engagement and its influence on everything that happens within theorganization."

Founded in 2006, The Beryl Institute is dedicated to improving customerservice in healthcare by defining best practices around all touch points inthe continuum of a consumers' healthcare experience. The Beryl Institute isthe research and educational arm of The Beryl Companies, which for 20 yearshas been the leading provider of outsourced customer interaction services inhealthcare. For more information, visit

SOURCE The Beryl Institute


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