BEDFORD, Texas, Sept. 8
WHAT: Robert Reiss, the founder and host of one of America's fastest growing radio shows--The CEO Show--draws a clever analogy between the challenges of golf and providing world-class customer service in his upcoming Webinar taken from his book titled, Golf and the Art of Customer Service. Sponsored by The Beryl Institute, the research and educational arm of Beryl, the nation's leading healthcare-exclusive call center, this free Webinar will give tips to unify your employees so that you can truly become customer centric. By every measure, excellence in customer service has proven to be the one key driver that delivers bottom line success. A recent J.D. Powers five-year study revealed that organizations which improved customer service increased shareholder value by 52 percent, while those organizations whose service declined lost 28 percent of their value. Great customer service is at the heart of customer retention.
The Webinar content is insightful and provides the right tools to build employee pride and deliver exemplary hospital customer service.
Key takeaways include:
Act as One: Grasp your organization's vision. Work as a single unit to execute that shared vision by working together and communicating.
Complete the Circle: Identify specific processes and actions that deliver exceptional customer service. Doing every step right each time will ensure consistency and predictability.
The U-Factor: Find what is unique about your customers. You can then better connect to serve them. Applied to co-workers, it helps create an enjoyable workplace.
The Show's Right Here: Create excellence by doing what's in front of you right now. Learn the important skills that help you to focus--being in the moment and truly listening.
WHEN/WHERE: Tuesday, September 22, 2009 at 10 a.m. Central Time
For more information and to reserve your space for this FREE Webinar, please visit www.theberylinstitute.net.
ABOUT ROBERT REISS:
Robert Reiss has more than 20 years experience as a consultant with an emphasis on healthcare customer service. His nationally syndicated radio program, The CEO Show with Robert Reiss, is known for its in-depth interviews with prominent industry leaders uncovering the secrets of their success around customer service. Robert is also a columnist for Forbes.com and is the chairman of the HFMA Annual Conference, and currently presides on two hospital boards.
Beryl, the nation's leading healthcare-exclusive call center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. The company delivers exemplary, compassionate service through more than seven million customer interactions annually. Since 1985, hundreds of healthcare organizations have relied on Beryl for its proprietary customer relationship management applications, best-practices insight and data to make more informed decisions about customer acquisition and retention. For more information about Beryl and The Beryl Institute, an organization dedicated to improving customer service in healthcare, visit www.beryl.net.
Nancy Lecroy, VP of Marketing Christa Osswald Beryl MarketWave for Beryl 817-939-6394 (cell) 972-770-1459
SOURCE The Beryl Institute