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The Beryl Institute has issued a call for speakers who can provide fresh,dynamic solutions to delivering exceptional customer service. "The BerylInstitute is looking to leverage customer service best practices from allbusiness sectors, which can translate to healthcare," said Paul Spiegelman,executive director for The Beryl Institute. "The healthcare industry can learnfrom how other companies attract and retain customers for life."
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Presentations may include keynotes, case studies, breakout sessions,interactive workshops and roundtable discussions. Speaker proposals will beaccepted until December 31, 2008. More information about becoming a speaker at"The Pursuit of Excellence" is available atwww.TheBerylInstitute.com/2009/callforspeakers.aspx.
Conference attendees receive early registration pricing before Jan. 15,2009: $425 for the first attendee and $395 for subsequent attendees from thesame organization. Additional information and registration is available atwww.TheBerylInstitute.com/2009.
"The healthcare industry is really beginning to embrace customer serviceenhancements; and those that aren't, should," said Kristin Baird, past speakerat The Beryl Institute's conference and president of Baird Consulting. "Thisconference provides an excellent opportunity for healthcare organizations tolearn how to enhance the patient experience every day in every way. Lastyear's conference provided a wealth of information for both those who are inthe early phases of service improvement as well as those who are among theindustry's best practices."
About The Beryl Institute
Founded in 2006, The Beryl Institute is the research and educational armof The Beryl Companies, the leading provider of outsourced call centerservices in healthcare. The mission of The Beryl Institute is to improvecustomer service in healthcare.
SOURCE The Beryl Institute
