Advertisement
"CARE Calls are a compassionate extension of any hospital's brand," said Mark Williard, senior vice president of product management for Beryl. "The data that we collect during these calls provides actionable insight about each patient visit for use in service recovery, which increases overall patient satisfaction and retention by identifying opportunities for improvement."
Advertisement
CARE Calls use market-tested standardized questions that enable national and peer group comparisons in the areas of quality and compassion. Only three to five minutes in length, these high-touch interactions have been shown to build affinity between patients and healthcare providers, including:
Beryl is hosting a free CARE Calls webinar on Nov. 7 at 10 a.m. (Central Time). Dr. Michael Guthrie, Beryl's chief medical advisor, will lead the discussion. Online registration is available at www.beryl.net/CARECalls.
About Beryl
Beryl, the nation's leading healthcare-exclusive call center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a top provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service during more than five million interactions annually. Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl and its educational arm, The Beryl Institute, visit www.beryl.net.
-- Increase patient satisfaction by as much as 15 percent. -- Increase likelihood to recommend by 49 percent. -- Reduce inpatient returns within 72 hours of discharge. -- Reduce risk-management costs. -- Increase patient loyalty, hospital referrals and admissions. -- Provide a consistent and reliable process for collecting data on patient experiences and process improvement. -- Provide an opportunity for service recovery through timely feedback. -- Allow for a comparison to national benchmarks.
SOURCE The Beryl Companies
