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To this newly created position, White brings more than 25 years ofprofessional nursing and management experience, including a decade intelephone triage. Telephone triage nurses assess a patient's symptoms over thephone and recommend the most appropriate course of care. Immediately prior tojoining Beryl, White had worked for IntelliCare Inc. since 1999, serving asquality coordinator and clinical trainer, director of nurses, and regionalsupervisor. She earned a Bachelor of Science in nursing from the University ofTexas at Arlington and holds a certification in telephonic nursing.
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"Beryl call advisors connect someone to healthcare every 6.6 seconds,which requires that we have the most complete information at our fingertips atall times," said Paul Spiegelman, Beryl CEO. "Every one of our callers willbenefit from Caroline's broad-based expertise gained from more than 15 yearsof skilled nursing experience and ten-plus years in clinical call centermanagement. We are thrilled to have her on board."
About Beryl
Beryl, the nation's leading healthcare-exclusive call center, helpsorganizations grow revenue and build lasting customer relationships byconnecting people to healthcare. As a leading provider of outsourced telephoneand Web-based communications, Beryl delivers 24/7 exemplary customer serviceto more than five million consumers each year. Since 1985, hundreds ofhealthcare organizations have relied on Beryl for best-practices insight anddata they can use to make more informed decisions about customer acquisitionand retention. For more information about Beryl and its educational arm, TheBeryl Institute, visit http://www.beryl.net.
SOURCE The Beryl Companies
