BEDFORD, Texas, Nov. 16 The Beryl Companies, the nation's leading provider of outsourced call center services designed exclusively for the health care market, has earned a spot on Modern Healthcare magazine's "100 Best Places to Work in Healthcare" list. Appearing for the second year in a row, the company climbed from number 69 last year to number 40 in 2009. Beryl adds this recognition to other "Best Place to Work" awards it has won at the national, state and local level, such as coming in at number two on the Best Medium Size Company to Work For in America by the Society for Human Resource Management and the Great Place to Work Institute.
Beryl attributes this award to its Circle of Growth(SM) philosophy. According to this philosophy, the company focuses on building employee loyalty which leads to customer loyalty, and loyal customers generate more profit enabling Beryl to reinvest in its employees. The firm does this in a number of ways: tuition reimbursement, fitness club membership reimbursement, retirement plans and performance-based bonuses. The firm recognizes that life is more than work and supports an environment that encourages employee volunteerism; it hosts school supply drives, sends care packages to soldiers overseas and donates winter clothes at Christmas.
The company also has a program that enables employees to recognize each other with PRIDE (Peers Recognizing Individual Deeds of Excellence) Certificates, which can be redeemed for retail gift cards. The company has numerous programs that enable employees to build a better workplace, including:
Lara Morrow, Beryl's vice president of culture, said, "Beryl sets itself apart from other companies by creating an environment where people feel comfortable to be themselves."
Morrow highlighted that Beryl has a turnover rate that is one-seventh the industry average for call centers, signaling that Beryl's employment philosophy is working. Beryl recently published tips for creating a "best place to work" culture on its Web site. It will also roll-out a training program called, The Circle (www.thecircleofgrowth.com), which it will make available to companies that are interested in enhancing their work environment.
To earn a spot on Modern Healthcare's "100 Best Places to Work in Healthcare," list, Beryl completed a questionnaire detailing company policies, practices, benefits, and demographics. In addition, a random selection of employees were asked to respond to a variety of questions that provided insight into their attitudes regarding: leadership and planning, culture and communications, role satisfaction, work environment, relationship with supervisor, training and development, pay and benefits and employee engagement.
Beryl, the nation's leading healthcare-exclusive call center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a top provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service during more than seven million interactions annually. Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl and its educational arm, The Beryl Institute, visit www.beryl.net.
-- A wellness program complete with incentives and scheduled events -- A book club -- A committee, comprised of employees from each department, that plans events, provides input on policies and voices any concerns related to company culture
SOURCE The Beryl Companies