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The Press Ganey Compass Award is a coveted symbol of achievement in thehealth care industry that is bestowed annually, and SSMC is just one of threefacilities in its class (emergency departments under 30,000 annual visits) toreceive the honor.
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"This is by no means a small feat," says Kim Trumbull, R.N., chief nurseexecutive at SSMC. "Two years ago we faced several challenges in the ED,including a major remodel project and serious staffing issues, and our nursingand executive teams were restructured -- we really had our work cut out forus."
To improve patients' perception of care, the hospital implemented severalservice-oriented programs to focus on key areas such as long wait times,courtesy of staff and communication:
"This is only the beginning of creating a service-oriented culture atSSMC," says Trumbull. "If we don't provide our patients with what they want,they'll go elsewhere, so we'll build on this success to continually improveour patients' perception of care."
Press Ganey currently partners with more than 7,000 health carefacilities -- including nearly 40 percent of U.S. hospitals -- to measure andimprove the quality of their care. The company's databases are the largest inthe industry, and allow facilities nationwide to benchmark their resultsagainst peer organizations. The Compass Award recognizes facilities that showthe most improvement over two years in overall patient satisfaction.
"We are proud partners of Sutter Solano Medical Center," notes Dr. MelvinF. Hall, President and Chief Executive Officer of Press Ganey. "Theirdedication to continuous improvement serves as a model for all."
About Sutter Solano Medical Center
For more than 100 years, SSMC has been committed to the community byproviding emergency care, delivering babies, and serving others in time ofneed. The medical center has 102 licensed beds and is fully accredited by TheJoint Commission, an independent, non-profit organization with the mission tocontinuously improve the safety and quality of care provided to the public.
SSMC is part of Sutter Health, a not-for-profit network of hospitals,doctors, and nurses who share expertise and resources to advance health carequality.
About Press Ganey
For more than twenty years, Press Ganey Associates, Inc. has beencommitted to providing insight that allows health care organizations toimprove the quality of care they provide. The company offers the largestcomparative customer feedback databases, actionable data, solution resources,and unparalleled customer service. Press Ganey currently partners with morethan 7,000 health care facilities -- including nearly 40% of U.S.hospitals -- to measure and improve the quality of their care. For moreinformation, visit http://www.pressganey.com.-- A FasTrac program to quickly triage and care for patients with non-emergent conditions -- A throughput committee to focus on bedside registration and immediate bedding to reduce wait times -- Phone calls by charge and triage nurses and physicians as a follow-up to discharged patients -- Hourly rounding by the charge nurse to check in on patients and family members and inform them of any delays
SOURCE Sutter Solano Medical Center
