SpringCM Improves Contract Management Efficiency for Medical Staffing Agency
"Sentinel used to manage contracts manually before the company implementedsalesforce.com for customer relationship management (CRM) and started lookingfor a contract management solution," Jonathan Charles, senior accountexecutive for Sentinel Health Group, said. "Before we implemented SpringCM,some contracts were slipping through the cracks -- sometimes almost gettinglost. Now, we receive alerts as needed and the process status is easy totrack."
Now, Sentinel recruiters simply select the appropriate contract from acentralized contract library visible from within salesforce.com and click onebutton to automatically populate the contract with information like thephysician's name, hospital name and employment start date. The chance forhuman error during contract creation is virtually eliminated, and recruitersare free to spend more time assisting physicians and hospitals and devote lesstime to managing paperwork.
The completed contract is stored in SpringCM and is visible from theaccount opportunity screen in salesforce.com. If multiple managers need toreview, edit or approve the contract before it is sent for signature, SpringCMsupports routing and approval workflow and full version control to expeditecontract review. Once a contract is ready for physician and hospital approval,the recruiter uses SpringCM's Electronic Signature feature. Each partyreceives an e-mail stating that a contract is ready for electronic signature.
"With SpringCM we have streamlined the process of contract creation andsigning for approval by providing a central location to store contracts andmake them accessible from anywhere," said Charles. "The fact that all contentin SpringCM is visible from within salesforce.com saves us time andstreamlines our processes because our staff has only one place to look forcontracts and other documents."
Sentinel was able to deploy this broad contract management solution inmuch less time and at a much lower cost than traditional software becauseSpringCM, like salesforce.com, is delivered via a Software-as-a-Service (SaaS)model. This also makes the system more scalable. Based on its initial successwith contract management, Sentinel has extended its SpringCM implementation tomanage physician credentialing and candidate resumes with plans to includemarketing asset management.
"Sentinel Health Group faced some of the common pitfalls of contractmanagement -- the inability to ensure that the right contract is accuratelyfilled out and sent to the right prospect, to manage contract revisionseffectively and to streamline the approval and signature process," said DanCarmel, CEO for SpringCM. "SpringCM's integration with salesforce.com providesthe right combination of document management, electronic signature andworkflow integrated with CRM for opportunity management. Sentinel and manyother companies are recognizing the benefits of SpringCM's advancedcapabilities to automate key document processes like contract management,credentialing and resume management on a single, unified platform."
SpringCM combines the low cost, low risk benefits of Software-as-a-Service(SaaS) with enterprise content management (ECM) functionality to offerunparalleled on-demand document management and workflow. Capturing content,collaborating on projects and managing complex business processes are nowavailable with just a Web browser and Internet access. Built and designed byECM industry veterans, SpringCM delivers award-winning function
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