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These general sessions will be complemented with breakout tracks featuringdata-driven case studies as well as networking opportunities to share bestpractices. For more information about the conference, visithttp://www.theberylinstitute.net/2008. Early-bird pricing is available untilJan. 18, 2008.
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Founded in 2006, The Beryl Institute is dedicated to improving customerservice in healthcare by defining best practices around all touch points inthe continuum of a consumer's healthcare experience. The Beryl Institute isthe research and educational arm of The Beryl Companies, which for 20 yearshas been the leading provider of outsourced customer interaction services inhealthcare. For more information, visit http://www.theberylinstitute.net.Other key speakers include: -- Chuck Lauer, author, motivational speaker and former publisher of Modern Healthcare, will discuss the role of healthcare leaders in the overall customer experience given today's consumer-driven environment. -- Britt Berrett, CEO of Medical City Dallas, and Jason Wolf, director of organization development for the Eastern Group of HCA, will present the results of a ground-breaking study and discuss the "seven truths" of high-performing organizations during "Culture as a Bottom-Line Issue." -- Wayne Sensor, CEO of Alegent Health, will lead "Taking the Wheel: Empowering People to Make Informed Healthcare Choices and Improve Their Health," a look at how healthcare organizations can get to the heart of what consumers want. -- Lynne Cunningham, Studer Group coach and author, will discuss actionable techniques organizations can use to improve customer service and impact the bottom line in "Advanced Tools You Can Use to Get More Results." -- Kristin Baird, owner of Baird Consulting, will explore "Quality in the Eyes of the Beholder: Turning Moments of Truth into Trust" as she looks beyond traditional quality definitions and links service delivery to a healthy bottom line. -- Chris Bevolo, GeigerBevolo co-founder, will discuss new consumer resources in making healthcare decisions in "Pointing the Way: A Look at New Sources that are Influencing How Your Patients Choose Care." -- David Dickey, co-founder of RedBrick Health, will lead a discussion about engaging consumers in their own health in "The Next Phase of Health Benefits: Consumer-Owned Health."
SOURCE The Beryl Institute
