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River Ridge Living Center Implements AccuNurse(R) as Part of Staff Benefits Package to Improve Efficiency, Deliver Proactive Care

Wednesday, July 9, 2008 General News J E 4
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PITTSBURGH, July 8 Vocollect Healthcare Systems, Inc.announces that the River Ridge Living Center, LLC, with headquarters inAmsterdam, New York, has deployed AccuNurse voice-assisted care in itsfacility in Montgomery County, New York. River Ridge expects the investment invoice-assisted care to take quality of care to new levels by enabling moreproactive care and providing more direct care staff time with residents.Additionally, the facility is using AccuNurse as a significant recruitment andstaff retention tool, and a key part of its overall care team benefitspackage.

"Our mission is to provide the highest quality resident care, while beingthe best employer for our highly valued staff," explains Susanne Guttenberg,owner and administrator of River Ridge Living Center, LLC. "AccuNursevoice-assisted care enables us to achieve these goals by giving our care teamthe capability to access resident needs on-demand, complete paperwork simplyby talking, enhance care-team collaboration with the Silent Paging(TM)capability and respond faster to resident needs. With AccuNurse, we areachieving cutting-edge performance, and it comes at a perfect time in ourorganization's overall transformation."

For River Ridge, its AccuNurse implementation is a key component of theorganization's overall quality improvement initiative. Formerly acounty-operated 'infirmary,' River Ridge has completely transformed thefacility as a privately owned and operated, 'resort-class' long-term careorganization, complete with chefs and a home-like atmosphere for its residentsand their families. Coupled with the refurbishment the facility has undergonewithin the past months, AccuNurse is a significant and welcomed compliment tothe organization's mission of change.

"In addition to the productivity and accuracy benefits we'll gain withAccuNurse, we also see it as a great recruitment tool," said Guttenberg. "Thefrontline care staff have long been unrecognized throughout the industry, andwe wanted to go the extra mile for our team to show our appreciation andsupport for their hard work and dedication. AccuNurse is truly apoint-of-service solution that compliments the continuum of care our staffoffers in such a natural way -- there are few things easier than talking andlistening. Our staff is excited about AccuNurse because, every day, it makestheir lives more productive and the residents they care for much happierthrough faster, more personalized service."

By implementing AccuNurse, River Ridge also expects to increase accuracyof documentation, and prepare for the RUG III system coming to New York thisyear.

"We are right on track to completely replace our paper-driven, manual careand reporting processes and become fully automated with voice-assisted care,"said Guttenberg. "The time saved with voice enables us to direct it back toour residents. And, continuous charting throughout our shifts enables us totake accuracy to new levels. We will be well-positioned to align ourdocumentation processes with RUG III when it comes later this year, helping tosecure our organization to make continued, financial investments to improvelife for our residents and care team."

According to James Quasey, president of Vocollect Healthcare Systems, "ForRiver Ridge Living Center, voice-assisted care is an investment in their staff-- providing a point-of-care solution that helps them do their jobs better bycompressing competing tasks and giving the time-savings directly back toresidents. This not only provides an affordable way of implementing a uniquerecruitment tool, but it also takes resident care and work life for caregiversto new levels of quality and efficiency."

About Vocollect Healthcare Systems

Vocollect Healthcare Systems, a subsidiary of Vocollect, Inc. brings thepower of voice to caregivers in long-term care facilities. Using simple spokendialog, staff hear ca
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