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Reportlinker Adds Top Healthcare ITO Vendors, Black Book Survey Results

Tuesday, June 1, 2010 General News J E 4
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NEW YORK, June 1 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Top Healthcare ITO Vendors, Black Book Survey Results

http://www.reportlinker.com/p0199267/2009-Top-Healthcare-ITO-Vendors-Black-Book-Survey-2009-Results.html

This report uses a subset of The 2009 Black Book of Outsourcing client experience survey consisting of over 182 IT and application outsourcing (AO) contracts held by 84 of the top servicers of healthcare providers such as hospitals, integrated delivery networks, physicians, group practices and ancillary service facilities.

The report employs 18 key performance indicators (KPIs) or criteria that are specific to applications development and infrastructure management ITO buyers within the healthcare delivery sector; these are scored for each respective vendor and ranked per KPI.

Key findings

Key finding: most important customer satisfaction KPIs for healthcare providers and the delivery ITO sector

Trust, innovation, customization and reliability are the most important attributes influencing healthcare organizations' satisfaction with their 2009 ITO providers.

Key finding: vendor dissatisfaction is uncommon in the healthcare providers technology and AO sector among top-ranked suppliers

Strong dissatisfaction is uncommon in this niche ITO sector, occurring in only 1.8% of hospitals, but a rising 7.8% of physicians' and group practices.

US healthcare providers are among the most satisfied with outsourcing services delivery, at 90.5% for 2009 projects delivered from North America. Stronger dissatisfaction was more commonly reported from engagements with offshore outsourcing vendors or components, being expressed by 11.2% of all surveyed healthcare providers.

Key finding: comprehensive services vendor arrangements from full-service ITO vendors produce the highest satisfaction rates

Vendors offering comprehensive ITO services ranked highest in the overall survey by clients. Healthcare providers showed a significant preference for vendors that are capable of offering more extensive service lines once satisfied with initial applications projects.

INTRODUCTION 5

Recent trends 5

Impact of the economic stimulus package 6

Target users of the survey 7

SUMMARY 8

Survey overview 8

Key findings 8

Healthcare ITO – top honors overall 2009 8

Healthcare ITO – top vendor by function 2009 8

BLACK BOOK METHODOLOGY 10

How the data sets are collected 10

Understanding the statistical confidence of Black Book data 10

Who participates in the Black Book ranking process 11

Healthcare ITO vendor rankings and results, 2009 11

TOP 20 HEALTHCARE ITO VENDORS 12

STOP LIGHT SCORING KEY 13

Operational excellence of healthcare ITO vendors 13

OVERALL KPI LEADERS 18

Top score per individual criteria 18

Outsourcing vendors with most top individual criteria scores 19

INDIVIDUAL KEY PERFORMANCE 20

APPENDIX 39

Orbys consulting 39

Disclaimer 39

Companies mentioned

Perot Systems, ACS, Cognizant, CSC, Wipro/Infocrossing, IBM Global, Accenture, Siemens, Hewlett Packard, EDS, Capgemini, Syntel, McKesson, Unisys, Care Tech, Eclipsys, Ciber, Tata Consultancy Services, Phoenix Health, HMS, Keane

To order this report:

Healthcare Industry: Top Healthcare ITO Vendors, Black Book Survey Results

More  Market Research Report

Check our  Company Profile, SWOT and Revenue Analysis!

Nicolas Bombourg

Reportlinker

Email: nbo@reportlinker.com

US: (805)652-2626

Intl: +1 805-652-2626

SOURCE Reportlinker

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