Press Ganey Welcomes Deborah Paller to Executive Team

Tuesday, November 27, 2007 General News J E 4
SOUTH BEND, Ind., Nov. 26 Press Ganey Associates, Inc. isproud to welcome Deborah Paller to its senior management team as the company'snew Vice President of Employee and Physician Services. Ms. Paller joins thecompany from the Gallup Healthcare Group, where she served as Global PracticeLeader.

"Relations with physicians and all health care employees is one of themost significant issues facing health care CEOs," said Press Ganey Presidentand Chief Executive Officer Melvin F. Hall, Ph.D. "Debbie's phenomenalexperience-both on the health care provider side and from her years leadingthe Gallup healthcare division-will further position Press Ganey as thepremier partner in health care leaders' physician and employee engagementefforts. I am delighted that Debbie has joined our team."

In her role as the chief executive of the Gallup Healthcare Group, Ms.Paller led the organization's strategic growth initiatives for improving thequality of healthcare worldwide, with a specific focus on employee engagement.Prior to her role at Gallup, Ms. Paller was the Assistant Vice President forStrategic Improvement for Robert Wood Johnson University Hospital at Hamilton.Debbie was part of the leadership team that put the hospital in a position towin the prestigious Malcolm Baldrige National Quality Award in 2004.

Press Ganey's focus on employee and physician perspectives as qualityimprovement vehicles gives hospitals a complete approach to improving thequality of care. Leading health care organizations find there are significantreturns on a comprehensive approach to quality improvement that focuses aroundpatient, employee, and physician perspectives collectively. These returns canbe seen through higher patient volumes, better clinical outcomes, moreefficient processes, improved employee retention, and an increase to thebottom line. Press Ganey partners with these organizations to produce resultsthrough a consistent focus on quality improvement.

Press Ganey Associates, Inc.

For more than twenty years, Press Ganey has been committed to providinginsight that allows health care organizations to improve the quality of carethey provide. The company offers the largest comparative customer feedbackdatabases, actionable data, solution resources, and unparalleled customerservice. Press Ganey currently partners with more than 7,000 health carefacilities-including nearly 40% of U.S. hospitals-to measure and improve thequality of their care.

SOURCE Press Ganey Associates, Inc.


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