Press Ganey Unveils New Multi-Mode Solution for Medical Practices

Tuesday, May 11, 2010 General News J E 4

SOUTH BEND, Ind., May 11 Press Ganey Associates, Inc. today announced it will offer a new, multi-mode solution with electronic data collection to help medical practices better understand their patients' perceptions of care. The multi-mode solution will include e-mail, mail, telephone and in-office kiosk survey methods. In addition to helping improve the care they provide for patients, it will help practices run their businesses more efficiently and productively.

"We've received extensive feedback from our medical practice clients, and we've added this new, multi-mode solution based on their input," said Patty Riskind, senior vice president, medical services, Press Ganey. "This new solution will give our clients a well-rounded look at their performance and will help them begin to make changes and improvements right away so they can continue to provide the best possible care to their patients."

With the multi-mode offering, medical practices will be able to see real-time reports, receive sophisticated analytics that are easy to interpret and also have access to extensive benchmarking resources so they may begin their improvement process immediately.

"Improving patient satisfaction is vital to the success of medical practices," added Riskind. "Increasing transparency, pay-for-performance and rising malpractice costs are making it challenging to remain profitable. By focusing on patient satisfaction, medical practices can do something about these challenges."

Press Ganey Associates, Inc.

For 25 years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 8,000 medical practice locations and 70,000 physicians to measure and improve the quality of their care. For more information visit

For prospective clients interested in learning more about Press Ganey's new medical practice products, please contact a Press Ganey sales representative at 800-232-8032.

SOURCE Press Ganey Associates, Inc.


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