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During the presentation Spiegelman will share his Circle of Growth(SM)philosophy, which is centered on the premise that happy employees provideexceptional customer service, which increases customer loyalty and drivesprofitability. Spiegelman co-founded and continues to lead The BerylCompanies, the nation's leading healthcare-exclusive customer interactioncenter serving 450 hospitals across the country.
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"There's no leadership 'secret sauce,' but there are proven steps thatleaders can take to enhance the satisfaction of their workforce, which has aripple effect all the way to the bottom line," Spiegelman said. "Building anadmirable corporate culture is a worthwhile and attainable goal for today'sbusiness leaders. It starts with a desire."
About Beryl
Beryl helps organizations grow revenue and build lasting customerrelationships by connecting people to healthcare. As a leading provider ofoutsourced telephone and Web-based communications, Beryl delivers 24/7exemplary customer service to more than three million consumers each year.Since 1985, hundreds of healthcare organizations have relied on Beryl forbest-practices insight and data they can use to make more informed decisionsabout customer acquisition and retention. For more information about Beryl andits educational arm, The Beryl Institute, visit http://www.beryl.net. Forinformation about Spiegelman's book, Why Is Everyone Smiling?, visithttp://www.whyiseveryonesmiling.com.
About IQPC
IQPC provides business executives around the world with tailored practicalconferences, large scale events, topical seminars and in-house trainingprograms, keeping them up-to-date with industry trends, technologicaldevelopments and the regulatory landscape. IQPC's large-scale conferences aremarket-leading, "must-attend" events for their respective industries. Moreinformation is available at http://www.iqpc.com.
SOURCE Beryl
