New Study Presents 2016 Service and Cost Benchmarks for Corporate Libraries and Information Centers

Saturday, July 30, 2016 Research News J E 4

CHAPEL HILL, N.C, July 29, 2016 /PRNewswire/ -- Corporate libraries and information centers in the pharmaceutical sector are under increasing pressure in today's environment of shrinking business resources. To meet those pressures, libraries and information centers need to demonstrate their value to their organization. That means library leaders need to know whether their activities are cost effective and whether they are spending in the areas that have the greatest impact for their customers.

Research and consulting leader Best Practices, LLC undertook this new study to benchmark the services and resources of corporate libraries within the biopharmaceutical industry. This study will help library and information leaders compare the scope and delivery of library services at their companies with those at peer organizations. In addition, this research study will help library and information center leaders compare the budget, cost recovery and staffing for library services at their companies with those at leading organizations within the biopharmaceutical industry.

As many as half the participating companies in the study use vendors to provide some of the 32 benchmarked library services, but vendors, when used, nearly always play a supporting role to library staff, according to "Library Services Benchmarks 2016: Corporate Library Services in the Pharmaceutical Industry." Only one service - Handling Copyright Permissions - was fully outsourced by more than 6% of participants.

Some of the issues addressed in this research include:

  • Use of vendors in services delivery
  • Financial resources
  • Cost recovery practices
  • Distribution of FTE hours by service category
  • Penetration of potential user base
  • Library innovation & service strategies

The full 45-page report provides library leaders with critical benchmarks that will allow them to compare their operations with those of leading organizations.

Review a complimentary summary of the study at

Sixteen pharmaceutical companies participated in this benchmarking study.

For related research, visit our Best Practices, LLC Web site at 

ABOUT BEST PRACTICES, LLCBest Practices, LLC is a leading benchmarking, consulting and advisory services firm serving biopharmaceutical and medical device companies worldwide. Best Practices, LLC's clients include all the top 10 and 48 of the top 50 global healthcare companies. The firm conducts primary research and consulting using its comprehensive proprietary benchmarking tools and analysis.

To view the original version on PR Newswire, visit:

SOURCE Best Practices, LLC



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