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The increased adoption rate of VoIP and converged networking has createdarchitectures that demand a deeper level of modeling technology assets to thebusiness functions they support. Nectar/CMP is a proprietary platform thatwas developed by a team of top-level talent to fill the void in today'smarketplace for affordable, advanced network management that is focused onconverged networks.
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The solution unifies separate management disciplines spanning voice, data,security, and applications, among others; providing a unified view of thesystems that support business applications and processes. Nectar/CMP iscustom tailored and maintained for each client to provide visibility ofoverall system health, accelerate fault isolation and lower mean time torepair The platform boasts a dashboard interface for an intuitive view,along with a business process correlation system, 24/7 remote monitoring andalarming, release upgrades, patch management, application topology, eventintegration, fault isolation analysis services and help desk support.
"Point tools that were historically deployed to address specificmanagement issues within an overall network have become outdated," said EdmondBaydian, Chief Services Officer for Nectar. "Today's network infrastructuresare far more complex, while most internal IT departments are under-staffed andunder-budgeted. From our years of experience in converged networking, werecognized an enormous void in the marketplace and we set out to fill thatvoid," continued Baydian. "Nectar/CMP was developed from the ground-up togive organizations of all sizes the ability to easily and cost-effectivelymonitor and manage their voice, data, video, trunking and security resourcesusing a single platform."
"Every IT Director that has seen our platform immediately recognizes theenormous value that this service offers," said Anthony Servidio, Chairman andCEO of Nectar's parent company, Juma Corp. "We are extremely excited toofficially launch this service into the marketplace and fill the high demandfor advanced network management in the converged network."
Nectar/CMP Supports Fidelis Care
Fidelis Care, a managed healthcare provider, is one of New York State'slargest government programs-based health plans with over 340,000 members. Thecompany maintains four geographically disparate contact centers to support itsmembership and outreach campaigns.
Fidelis has been utilizing Nectar/CMP for nearly a year as part of thecompany's limited release program. Gary Crane, Director of InformationTechnology for Fidelis, reports that he has had great success with theplatform.
"Nectar/CMP has completely changed how our IT department operates. Theplatform is a phenomenal resource that has truly helped us managed ourbusiness operations," said Crane. "Nectar/CMP provides us with a unified viewof all our systems from multiple vantage points. We can now easily monitorall of our system components in real-time and provide our outsourced partnerswith access to the very same data." continued Crane. "With the business impactview, we know immediately if the service impair is affecting my day to dayoperations."
Crane also lauded the platform's trunk utilization data reporting feature,saying it has saved his team a tremendous amount of time. The Nectar/CMPeliminates the need to pull trunk information from the switch and coordinatewith a
