Advertisement
The Hospital Pulse Report examines the experiences of more than 2.7million patients treated at nearly 2,000 hospitals nationwide in 2007, andprovides a comprehensive indicator of the perceived quality of hospital care,including:
Advertisement
"Most hospitals have for some time been focusing on their patients'perceptions because it is the right thing to do," says Dr. Melvin Hall,president and chief executive officer of Press Ganey. "In today's health carelandscape, patient-centered care is a business imperative for hospitals."Those who continually improve the patient experience know that the benefitshave a direct impact on the bottom line."
Patients will soon have a new tool for evaluating quality of care when theCenter for Medicare and Medicaid Services (CMS) releases its public report ofpatient perspectives later this month. These publicly-reported hospitalresults are expected to increase transparency so consumers can make moreinformed decisions about their care. This new development makes it imperativefor hospitals to focus on continuous improvement to differentiate themselvesin a competitive marketplace.
"The key for hospitals rests not in the publicly-reported data itself, butin continuous improvement efforts," said Dr. Deirdre Mylod, Press Ganey's vicepresident of public policy. "Those hospitals who are seeing the greatestresults in this new initiative are the ones that are utilizing qualityimprovement data and improvement initiatives to drive their publicly reportedresults."
The 2008 Hospital Pulse Report: Patient Perspectives on American HealthCare is available at http://www.pressganey.com/cs/pressroom. Commentary fromDr. Hall and Dr. Mylod is available upon request.
Press Ganey Associates, Inc.
For more than twenty years, Press Ganey has been committed to providinginsight that allows health care organizations to improve the quality of carethey provide while improving their bottom-line results. The company offers thelargest comparative customer feedback databases, actionable data, solutionresources, and unparalleled consulting and customer service. Press Ganeycurrently partners with more than 7,000 health care facilities -- includingover 40% of U.S. hospitals -- to measure and improve the quality of theircare.-- Response to concerns/complaints, addressing emotional needs, and including patients in treatment decisions are the top three opportunities for hospitals to improve. -- Patients ages 65-79 were the most satisfied age group with patients 35-49 being the least satisfied; -- Obstetrics/Gynecology patients were the most satisfied among the major specialties, followed by Intensive Care and Cardiology/Coronary. -- Wichita, Kan., is the metro area with highest patient satisfaction, followed by Columbia, S.C., Oklahoma City, Okla., Indianapolis, Ind., and Miami, Fla.
SOURCE Press Ganey Associates, Inc.
