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"Contact and call center agents now get a Microsoft's Dynamics CRM screenlaunch populated with the caller contact information, along with apre-announcement (text to speech) of who is calling before they can even pickup the phone," says Paul Perryman - President of the VoiceGate Division -"Using computer telephony integration allows us to not only provide advancedcall detail reporting to Microsoft Dynamics CRM, it also allows us to triggercall recording and save these call logs as voice documents." He goes on to say"The twinning of these two products (Dynamics CRM and ConversationPRO(TM))deliver feature functionality unparalleled in this space - we have alreadystarted replacing competitive CRM systems that simply can't deliver based onscreen launch or call record functionality, let alone the Microsoft CRM's easeof use," says Perryman.
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ConversationPRO(TM) is a "switch agnostic" telephony server providing thefollowing advanced feature set for Microsoft Dynamics CRM:
The Microsoft Dynamics CRM 4.0 launch kicked off in Vancouver B.C., onJanuary 30th, the first of a North American 28 city tour ending in Phoenix, AZon April 17th. 2008. VoiceGate, a division of IgeaCare Systems Inc and apremiere sponsor of this event, proudly will be showcasing its ConversationPRO(TM) call processing server at this event.
VoiceGate envisions that its ConversationPRO(TM) will become an invaluableplug in module to Microsoft Dynamics CRM providing advanced telephony enablingtechnology to an already robust contact and document management tool.
About VoiceGate, a Division of IgeaCare Systems Inc.
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Since 1980, VoiceGate is an innovative leader and pioneer in the voiceprocessing, call logging, and instant wireless messaging industry. Workingwith its partners to deliver "best in class" communications solutions, itsproduct offerings cover virtually all messaging and call processingapplications. From integrated instant wireless messaging, to call accounting,emergency preparedness/business continuity management, telephone dialingengines and voice logging/recording applications.
About IgeaCare Systems Inc.
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IgeaCare Systems Inc. offers Computer Telephony Integration (CTI),Interactive Voice Response and Predictive Dialing capabilities through itsVoiceGate Division; world-class Telehealth and Telemedicine technology throughits Healthanywhere Division; and develops and manufactures state-of-the-arttelephony based communication systems with a focus on the Healthcare, PublicSafety, Education, and Retail sectors. Our technology coupled with ourstrategic partnerships, enables us to deliver one of the most robust andversatile product portfolios in IT and Communications today.- Dynamic Screen Launch Automatically populate and launch the CRM console with caller contact information. - Call Recording Store and Forward Record conversations, retrieve and disseminate by e-mail. - Live Call Monitoring (Networked) Listen to agent or employee conversations live through your desktop speakers. - Live Coaching Improve closing ratios using Live Call Monitoring and Instant Messaging. - Off Premise Live Monitoring Monitor agent's conversations from any phone or cell phone, anywhere in the world. - Advanced Call Reporting Retrieve detailed reports on time spent on calls, who called and when they called. - Remote Screen Launch Remotely, from anywhere in the world, automatically populate CRM console.
SOURCE IgeaCare Systems Inc.
