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"Receiving the highest customer satisfaction score from J.D. Power andAssociates for the second year in a row is an honor and a demonstration of thededication of our pharmacists and franchisees," said Terry Burnside, generalmanager of Medicine Shoppe International, Inc., franchisor for Medicine Shoppepharmacies. "Medicine Shoppe pharmacists are committed to providing thehighest level of personalized service and pride themselves on spending timecounseling customers about their medications and overall health concerns, fromimmunizations to diabetes."
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The 2008 J.D. Power and Associates study results show Medicine Shoppepharmacy's customer satisfaction score as 873 (out of 1000), exceeding theindustry average for chain pharmacies by 68 points. The average score forchain pharmacies was 805.
The J.D. Power and Associates 2008 National Pharmacy Study(SM) wasconducted online in June through August 2008 among 15,163 consumers nationwidewho filled a new prescription or refilled a prescription in the three monthsprior to the survey. This syndicated study examined the full experience oftypical retail pharmacy customers by exploring a variety of factors, such asconvenience, the pharmacist and non-pharmacist staff, availability ofmedication and information, layout and design of the store, andcompetitiveness of pricing -- among others.
According to J.D. Power and Associates, the chain drugstore pharmacyexperience is comprised of seven factors that determine overall satisfaction.Medicine Shoppe pharmacies scored highest in each of the seven factors,including satisfaction with the pharmacist, store convenience, non-pharmaciststaff, medication availability and information, store layout and design, costcompetitiveness and remote ordering convenience.
About Medicine Shoppe International, Inc.
Medicine Shoppe International, Inc. http://www.medicineshoppe.com, aCardinal Health Company, is the largest franchisor of independent communitypharmacies in the U.S. In 2003, Medicine Shoppe International acquiredMedicap Pharmacies Incorporated http://www.medicap.com, which franchisesindependent community pharmacies in the U.S. under the trade name MedicapPharmacy(R). Medicine Shoppe(R) and Medicap Pharmacy(R) locations aredistinguished for their commitment to providing expert, personalized healthcare. There are more than 800 domestic Medicine Shoppe(R) pharmacies andMedicap Pharmacy(R) locations and more than 400 pharmacies in five othercountries.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is aglobal marketing information services company operating in key businesssectors including market research, forecasting, performance improvement,training and customer satisfaction. The firm's quality and satisfactionmeasurements are based on responses from millions of consumers annually. Formore information on cell phone ratings, car reviews and ratings, carinsurance, health insurance and more, please visit JDPower.com. J.D. Power andAssociates is a business unit of The McGraw-Hill Companies.
SOURCE Medicine Shoppe International, Inc.
