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Marketers Share Customer-Centric Strategies for an Uncertain 2009 Economy, Feb 2-4

Friday, January 9, 2009 General News
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CHAPEL HILL, N.C., Jan. 8 Many companies are starting outthe new year with caution due to the unstable economic environment. More thanever will your success be dependent on your company's ability to manage itsbiggest asset -- customers. To excel in 2009 and win customers' hearts andminds, marketers must master many fronts: creating effective customerlistening posts, optimizing complaint management, applying savvy marketsegmentation, using innovative positioning, engaging customer focus championsand applying new technologies that attract a new generation of customers.
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As an advocate for customer relationship excellence, don't miss youropportunity to learn from thought leaders at the 11th Annual CustomerExperience Conference, "Integrated Customer Strategies: Enabling Companies toSurvive & Thrive through the Downturn," sponsored by Best Practices, LLC'sGLOBAL BENCHMARKING COUNCIL, Feb. 2-4, 2009, The Ritz-Carlton Hotel, Lake LasVegas, Nev.
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Register for this working conference by contacting Shelley Alfred-Watkinsat (919) 767-9254 or [email protected]. Now until January12th, take advantage of discounted hotel room rates!

Marketing, communications and customer service leaders from Eli Lilly,Abbott, Vistakon, Geico, Baxter, Aflac, Dell and many others will share casestudies, lessons and best practices that will help transform your businessinto a more customer-centric organization. Learn how companies have turnedtheir most-valued customers into brand advocates creating a superior customerexperience and long-lasting professional client relationships.

For an excerpt from the previous Customer Experience Conference, visithttp://www3.best-in-class.com/gr186.htm to download a complimentary executiveroundtable summary on "Creating World-Class Customer Experiences: Successes,Failures and Insights from the Front Lines."

Sponsored by Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL, the 11thAnnual Customer Experience Conference represents one of the networkingopportunities at the core of the GLOBAL BENCHMARKING COUNCIL's(www.globalbenchmarking.com) mission to promote primary research, knowledgeexchange, and operational excellence in three broad areas of businessoperations:

Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL is an innovativeresearch, benchmarking and networking service for business executives inpharmaceutical and life sciences, consumer and industrial productsmanufacturing, financial services and other industries to promote top-linerevenue growth, cost reduction and innovative problem-solving.-- See Attendees at http://www3.best-in-class.com/gr188.htm -- Download Printable Brochure at http://www3.best-in-class.com/gr185.htm -- Review Advisory Board at http://www3.best-in-class.com/gr187.htm

SOURCE Best Practices, LLC
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