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This new customer came to UCN to create a more efficient IVR (InteractiveVoice Response) solution with call routing between two of the company'scontact center locations. They chose the inContact platform to replace theirexisting premises-based system in order to unify reporting capabilities andtrack agent availability more efficiently. The customer plans to expand theuse of inContact to additional contact center sites as a result of thetremendous improvements they have experienced in contact center monitoring.
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"While inContact easily met their IVR needs, UCN successfully demonstratedthe added value of our complete software-as-a-service (SaaS) solution," saidPaul Jarman, UCN CEO. "The inContact platform gives them contact distributioncontrol between their multiple centers based on agent availability. inContactalso helps manage multiple call flows more effectively, and provides thecustomer with unified and advanced reporting functionality. With the hostedinContact solution, this new customer is able to easily add contact centers asits business continues to grow."
About UCN
UCN, Inc. (NASDAQ: UCNN) is the market leader in software-as-a-service(SaaS) applications for contact centers. The award-winning inContact(R) suiteincludes an integrated package of advanced contact handling, performancemonitoring and management tools. UCN's patented software includes anenterprise-grade ACD (Automated Call Distribution) with skills-based routing,IVR (Interactive Voice Response), speech recognition and CTI (ComputerTelephony Integration). Agent performance optimization features includecustomer experience surveys, call monitoring, call recording, workforcescheduling, forecasting and adherence, agent hiring tools to reduce attrition,and targeted e-training and communications delivered to the agent desktop. TheinContact on-demand platform is especially effective at allowing multi-siteand remote workforces to function as a single unit. inContact requires nocapital expenditure while delivering rapid application development tools forIT control, Fortune 500-compliant security, and a 24/7/365 managed networkwith carrier-grade redundancy. To learn more about UCN, visithttp://www.ucn.net.
Safe Harbor Statement: The Private Securities Litigation Reform Act of1995 provides a safe harbor for forward-looking information made on theCompany's behalf. All statements, other than statements of historical factswhich address the Company's expectations of sources of capital or whichexpress the Company's expectation for the future with respect to financialperformance or operating strategies, can be identified as forward-lookingstatements. Such statements made by the Company are based on knowledge of theenvironment in which it operates, but because of the factors previouslylisted, as well as other factors beyond the control of the Company, actualresults may differ materially from the expectations expressed in theforward-looking statements. (For the complete statement, please click to:http://www.ucn.net/safeharbor.)
SOURCE UCN, Inc.
