J.D. Power and Associates Study Ranks Kaiser Permanente Highest in Member Satisfaction in South Atlantic Region
This is the first J.D. Power and Associates award for Kaiser Permanente of Georgia. The J.D. Power and Associates study evaluated seven plans in Georgia, North Carolina and South Carolina on coverage and benefits; choice of doctors, hospitals and pharmacies; information and communication; approval process; claims processing; insurance statements; and customer service.
"The J.D. Power and Associates study demonstrates how we're working to satisfy our members and offer what they're looking for from their health plan," said Peter Andruszkiewicz, interim President of Kaiser Foundation Health Plan of Georgia, Inc. "By helping our members manage their health plan -- as well as their health -- and effectively communicating with them about their benefits, we can provide a highly-satisfying health care experience."
Kaiser Permanente received the highest numerical score among large commercial health plans according to the study, which was based on 37,060 total member responses surveyed in November and December 2007.
For more information, visit www.jdpower.com.
About Kaiser Permanente:
Kaiser Permanente is the state's largest nonprofit health plan, serving the health care needs of Atlanta metro area residents for more than 22 years. The health plan currently provides comprehensive health care services to approximately 275,000 members through 15 medical facilities in a 28-county service area, and a network of affiliated hospitals and physicians.
About J.D. Power and Associates:
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
SOURCE Kaiser Permanente of Georgia
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