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International Medical Interpreters Association Releases Telephone Interpreting Guide

Tuesday, August 5, 2008 General News J E 4
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BOSTON, Aug. 4 The publication of a new guide on telephoneinterpreting was announced today. A Medical Interpreter's Guide to TelephoneInterpreting is the first in a series of guides to be published by theInternational Medical Interpreters Association (IMIA). The publicationunderwent a peer-review process and is intended to be a short primer on thetopic.

"Telephone interpreting is used by countless hospitals and health carefacilities throughout the world," explained Izabel Arocha, IMIA president,"Our goal is to help our members and the public at large to learn more aboutthis important method of delivering language access to patients across theglobe."

The phone-based interpreting service, which enables interpreters forhundreds of languages to be instantly accessible via telephone, was firstintroduced in Australia in the 1970s, but is now used in the United States,Belgium, the United Kingdom, Ireland, Spain, Israel and many other countries,Arocha said.

To develop the guide, the association enlisted Nataly Kelly, the author ofthe first book on telephone interpreting. "In the United States alone, thebusiness of telephone interpreting generates hundreds of millions of dollarsin revenue annually, while saving millions of dollars in travel costs,"commented Kelly, an analyst with Common Sense Advisory, an independent marketresearch firm. "Patient advocates, health care professionals and policymakerscan only stand to benefit from learning more about this critical component ofproviding health care services to diverse patient groups."

This release was issued through eReleases(TM). For more information,visit http://www.ereleases.com.A free copy of the guide can be downloaded athttp://www.imiaweb.org/uploads/pages/380.pdf Press Contact: Izabel Arocha, M.Ed. 781-801-6898

SOURCE International Medical Interpreters Association
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