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"We value our members and the relationships we have forged with them overthe years," said ISPA President Lynne Walker McNees. "Our members and themedia trust ISPA and the quality research we deliver. This cannot becompromised. That's why we have terminated our relationship with the researchfirm and are issuing this recall in conjunction with our sincere regret forthe errors in the research. We also want to offer our personal pledge toissue a refund to everyone who purchased this information. Our intention is toimmediately begin working on a more comprehensive Global Report."
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McNees stressed that only the 2007 Global Consumer Report data andanalysis were being recalled, not any of the data collected in prior years andnone of the data included in the 2007 ISPA Spa Industry Study, which is beingreleased at the ISPA Conference & Expo, Nov. 12-15. "We have the utmostconfidence in our previous research, which was conducted by different firms,and stand by it," said McNees.
All of the data and analysis in the 2007 Global Consumer Studies are beingrecalled and will not be used as benchmarks in future research. In order forall of the recalled data and analysis to be eliminated from usage immediately,please make note of some of the incorrect data which has been used mostfrequently:
Copies of the 2007 Asia-Pacific Consumer Report were distributed in Chinain June. Portions of the 2007 Global Consumer Report were released during theISPA Media Event in New York City on August 9. The Spa & Institut BeyondBeauty Paris 2007 European Consumer Report was released in October during theBeyond Beauty Show in Paris.
Refunds
Those who purchased the European Report or pre-ordered the Global Reportthrough ITEC may contact ITEC for a refund at [email protected] and+ 33 1 44 69 95 69.
If you pre-ordered a copy of the complete Global Consumer Study throughISPA, your credit card will be refunded.
About ITEC France
Organizer of the International Beyond Beauty Paris event including fivetrade shows (Cosmeeting, Spa & Institut, Pharmameeting Ingredients, Creative),the fifth annual edition will now take place from Oct. 5 to 7, 2008 in Paris,France. Through its five specialized trade shows, Beyond Beauty Paris is alsopositioned as an European "industry reference" of the beauty and wellnessindustries. Additional information on ITEC France is available online atwww.beyondbeautyparis.com.
About the International SPA Association
With more than 3,000 members in 75 countries, ISPA is recognized worldwideas the leading professional organization and voice of the spa industry.Founded in 1991, ISPA advances the spa industry by providing invaluableeducational and networking opportunities, promoting the value of the spaexperience and speaking as the authoritative voice to foster professionalismand growth.-- The number of active spa-goers worldwide. -- The primary reasons for visiting spas worldwide. -- The most popular spa treatments worldwide.
SOURCE International SPA Association
