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This new relationship will enable local residents to obtain a physicianreferral anytime day or night by calling a toll-free telephone number or byvisiting http://www.hurleymc.com. Hurley Medical Center will also beintroducing a unique online physician-find feature. Internet users can also,at any time, make an online request to have a call advisor phone them at atime of their choosing with the new, exclusive "Web call-me-back" feature.Whether online or over the phone, Beryl's call advisors are specially trainedto match consumers' preferences for physician areas of specialty, geographiclocation, insurance coverage, gender or language spoken.
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"Providing outstanding service to the community, our patients and ourphysicians are of the utmost importance to us," said Patrick Wardell, Hurley'spresident and CEO. "Working with Beryl allows us to provide a broader range ofservices that are easy to use and more conveniently available both online andby telephone. It will improve access to care and support our physicians asthey build their practices."
About Hurley Medical Center
Since opening in 1908, Hurley Medical Center has grown to become theregion's premier public, teaching hospital providing advanced specialty careincluding burn medicine, pediatric intensive care, neonatal intensive care,high-risk pregnancy care, joint replacement and bariatric surgery. Hurley is alevel one trauma center and is the area's premier children's hospital.
About Beryl
Beryl, the nation's leading healthcare-exclusive customer interactioncenter, helps organizations grow revenue and build lasting customerrelationships by connecting people to healthcare. As a leading provider ofoutsourced telephone and Web-based communications, Beryl delivers 24/7exemplary customer service to more than three million consumers each year.Since 1985, hundreds of healthcare organizations have relied on Beryl forbest-practices insight and data they can use to make more informed decisionsabout customer acquisition and retention. For more information about Beryl andits educational arm, The Beryl Institute, visit http://www.beryl.net.
SOURCE The Beryl Companies
