Heartland Information Services Announces Alliance with M*Modal

Friday, April 18, 2008 General News
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TOLEDO, Ohio, April 17 Heartland Information Services(www.heartlandis.com), a medical transcription company located in Toledo,Ohio, recently announced a partnership with M*Modal, which will supplyHeartland with advanced speech recognition and understanding technologies.The partnership will enhance Heartland's already unparalleled customer serviceand transcription quality while expanding its capacity and increasing employeeproductivity and efficiency.

M*Modal will provide AnyModal CDS (Conversational Documentation Services),their next generation technology that combines speech recognition and naturallanguage understanding to capture and comprehend medical dictation,transforming it into electronic files that can be easily accessed and shared.

"Heartland completed an extensive evaluation process in choosing a speechrecognition partner," says Jerry C. Cirino, President and CEO of Heartland."Speech recognition technology has continued to become more sophisticated inits ability to understand dictation. We chose M*Modal to move forward with usbased on their unique capabilities, expertise and experience."

This move from transcribing to editing will enable Heartland to increaseits overall capacity and allow current medical transcriptionists to take onmore work at a swifter pace. Customers will see the benefits through increasedefficiency and quality. The technology also integrates seamlessly withHeartland's current technology platform, GEMSTAR, thus decreasing anyinconsistencies while increasing report accuracy.

M*Modal's technology is unique in that it focuses more on "speechunderstanding" than traditional "speech recognition," acknowledging that wordaccuracy and verbatim text does not solve the problem. AnyModal CDS is trainedthrough corrections in editing to improve recognition and results incontinuous improvements, all the while adapting to and understanding what thespeaker actually intends. Its ability to learn across both speakers andspecialties supports Heartland's approach to enhance quality through narrowwork pools and the focus on teaming MTs with individual medical specialties.

"Our technology will enable Heartland to provide more cost-efficient,accurate and accessible reports to their clients," says Michael Finke, CEO ofM*Modal. "M*Modal's ability to capture, integrate and analyze data combinedwith Heartland's already existing quality and customer service standards willresult in a significant advantage to their customers."

Throughout the process from spoken words to the creation of a finaldocument, M*Modal can provide many unique advantages to Heartland and itshealthcare customers including:

With this major change in systems and technologies Heartland's managementteam will go through an in-depth "Train the Trainer" program in the move fromtranscribing to editing. Although their jobs and skills will change,M*Modal's AnyModal Edit will make it even easier for them to acquire thenecessary editing skills, building on those already taught throughout theirprevious transcription education.

Heartland Information Services specializes in high-quality, full-servicemedical transcription providing financial and service advantages that helpsits clients reach or exceed goals. Heartland provides unparalleledefficiency, reliability and management capabilities while interfacing withvirtually any health information system and software. For more informationvisit www.heartlandis.com.

M*Modal, based in Pittsburgh, PA, offers on-demand conversationaldocumentation services that help healthcare providers capture discreteclinical information from dictation to generate accurate, complete, and timelyelectronic medical records. The company's unique technology platform, AnyModalCDS, is a vital tool that empowers physicians to capture clinical facts andorders from dictation without requiring any change in their normal


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