OTTAWA, March 11 /PRNewswire/ - Halogen Software Inc., a leading providerof web-based employee performance and talent management software, announcedtoday that its customers continue to provide valuable insight into real-lifeHR issues and challenges and play a critical role in the shaping of theHalogen Employee Performance and Talent Management Suite. Programs includingthe continuous enhancement model and customer advisory boards (CABs) haveestablished Halogen as the leader in customer satisfaction. In a recent Bersin& Associates study, Halogen was not only ranked as a market leader they werealso awarded the highest possible rating for customer satisfaction - making itthe one of just a few talent management vendors to receive this recognition.
Continuous Enhancement Model
Every month Halogen communicates with its customers across all industriesand listens to their ideas and suggestions on how to make Halogen's entiretalent management suite even better. In February alone, enhancements based oncustomer feedback were implemented in key features including status reports,performance journals and goals and development plans. Customers have reactedenthusiastically to these changes and to Halogen's commitment to meeting theirevolving needs. The Nautilus Insurance Group was one of several customers whocontributed to the enhancements in the area of goals and development plans.
"Our employees know what they need to do to enable themselves to performbetter. This feature makes it possible for them to have the same ability asthe manager does to make changes to their goals and development plans," saidClaire Herstein, HR Manager with Nautilus Insurance Group. "Halogen has takenour input along with industry best practices and has applied them to theirpowerful solution. Our experiences with Halogen customer support have beengreat, right from the beginning and this is just one more example of that."
Customer Advisory Boards
Halogen invites established customers to help shape the software'son-going development through customer advisory boards. CABs provide productmanagement with valuable feedback and engage in discussion on issues andtrends. Each group consists of approximately 12 customers who attend on-linemeetings about twice a month.
"I know from past experience that Halogen listens and acts quickly oninput from their customers," said Sharron Sisti, HR Manager with GeffenMesher. "I am part of Halogen's professional services customer advisory boardand I love the idea that my changing needs and the needs of my organizationwill be part of future enhancements to an already powerful employeeperformance and talent management system."
Bersin & Associates Report
In a recent Bersin & Associates study, published in January 2008 TalentManagement Suites: Market Realities, Implementation Experiences, and VendorProfiles, Halogen was not only ranked as a market leader but also received thehighest possible ranking - four-stars - in customer satisfaction based on itsoutstanding references, support record and overall customer experience. Formore information on this report go to http://bersin.com/.
About Halogen Software
A recognized industry leader with over 1000 customers worldwide, HalogenSoftware makes powerful, simple-to-use and affordable employee performance andtalent management applications. The company offers a complete suite ofweb-based products that automate, simplify and integrate employee performancemanagement, 360/multi-rater feedback, compensation management, successionplanning and learning management. Halogen's offering makes HR best-practicesaccessible to companies of all sizes and its healthcare, financial servicesand professional services specific suites meet the unique needs of theseindustries. Halogen is consistently recognized by the industry and itscustomers for its exceptional implementation and