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For those seeking a physician referral, Beryl's call advisors arespecially trained to match callers' preferences to GBMC physicians, takinginto account variables such as medical specialty, office location, languagesspoken, insurance accepted and office hours. Callers can be immediatelyforwarded to a physician's office to set an appointment if they choose. Inaddition to the phone referrals, callers are sent a printed summary via U.S.mail listing the physician referrals.
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"As part of our commitment to providing medical care and service of thehighest quality to our patients, opening this call center will ensureresidents have convenient access to our services any time, day or night," saidMichael Hartnett, GBMC's director of marketing and research. "Our partnershipwith Beryl is a perfect complement to the diversity and quality of programs weoffer."
GBMC includes Greater Baltimore Medical Center; Hospice of Baltimore,which provides comfort and care to patients with life-limiting illnesses; andthe GBMC Foundation, which supports the GBMC mission by managing fundraisingefforts. The 292-bed medical center, located on a beautiful suburban campus,serves nearly 22,000 inpatients annually and provides approximately 60,000emergency room visits. For more information, go to http://www.gbmc.org.
Beryl helps organizations grow revenue and build lasting customerrelationships by connecting people to healthcare. As a leading provider ofoutsourced telephone and Web-based communications, Beryl delivers 24/7exemplary customer service to more than three million consumers each year.Since 1985, hundreds of healthcare organizations have relied on Beryl forbest-practices insight and data they can use to make more informed decisionsabout customer acquisition and retention. For more information about Beryl andits educational arm, The Beryl Institute, visit http://www.beryl.net.
SOURCE The Beryl Companies
