Partnership between the Public Health Agency of Canada, the Canadian Distress Line Network, and Rogers Communications to link crisis lines across Canada
OTTAWA, Nov. 24, 2016 /CNW Telbec/ - Suicide affects people of all ages and backgrounds, and its impacts on families and communities can be devastating. Working
Today, the Honourable Jane Philpott, Minister of Health, announced the Government of Canada's support for the development of a national suicide prevention service. The service, which will use text, chat and phone technology, will integrate and link existing regional distress and crisis line services across Canada. Once fully implemented in late 2017, it will ensure that individuals in crisis, regardless of where they live in Canada have access to free and confidential support, on a 24/7 basis.
The Canadian Distress Line Network and its partners have already begun testing the service in British Columbia, Alberta and Ontario. This pilot phase includes testing the integration and compatibility of the various technological platforms used to link existing crisis call centres, developing standardized training for responders, and setting national service standards.
The service is an example of the initiatives envisioned under the Federal Framework for Suicide Prevention(http://www.healthycanadians.gc.ca/publications/healthy-living-vie-saine/framework-suicide-cadre-suicide/index-eng.php). The Framework provides guiding principles for the Government's ongoing work with all sectors to help prevent suicide. This includes raising public awareness and reducing stigma associated with suicide, disseminating information and data to help prevent suicide, and promoting the use of research and evidence-based practices in suicide prevention.
Please refer to the Canadian Association for Suicide Prevention's list of crisis centres across Canada.
In addition, the First Nations and Inuit Hope for Wellness Help Line, which was launched last month, can be reached at 1-855-242-3310. It is toll-free and open 24 hours a day, 7 days a week.
"We are pleased to be part of this important project, which will ensure that Canadians of all ages and backgrounds can access the help they need, when they need it, with technology that works for them. I look forward to working with the provinces and territories, Indigenous communities, non-governmental organizations and the private sector so that, together, we can help prevent suicide across Canada."
The Honourable Jane Philpott, P.C., M.P.Minister of Health
"This national suicide prevention service, which includes more than 30 Canadian community organizations, welcomes the support of the Government of Canada and Rogers. While phone, chat and text response will be available 24/7 to everyone in Canada, it will be regionally delivered, thereby ensuring that every person receives the same high standard of local suicide prevention support by empathic, highly trained responders."
Elizabeth Fisk, Certified Association Executive Implementation Manager, Canadian Distress Line Network
"Rogers is proud to be working alongside the Canadian Distress Line Network and the Public Health Agency of Canada to provide connectivity for the national suicide prevention service. Our virtual contact centre solution will securely connect more than 30 distress and crisis call centres across the country, providing a reliable service for Canadians from communities coast to coast who require suicide prevention support."
Nitin KawalePresident, Enterprise Business Unit, Rogers Communications
Associated LinksFederal Framework for Suicide Prevention (http://www.healthycanadians.gc.ca/publications/healthy-living-vie-saine/framework-suicide-cadre-suicide/index-eng.php)Vision for a healthy Canada backgrounder
SOURCE Public Health Agency of Canada
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