DALLAS, Aug. 5 Mystery shopping provides true insight intocustomer experiences, which healthcare organizations can use to improve theircustomer service. The Beryl Institute, an organization dedicated to improvingcustomer service in healthcare, is offering free Webinars later this month toexplore the data behind its recent white paper, "Mystery Shopping the PatientExperience."
The Beryl Institute faculty member and white paper author Kristin Bairddraws from more than 30 years' healthcare experience as she discusses whathealthcare organizations must do to improve the patient experience withbottom-line results. "Customer service has become a differentiating factor inwhere people choose to go for healthcare," said Baird. "Healthcareorganizations must look at every opportunity for improving service or risklosing market share."
Webinars are scheduled for August 26 at 11 a.m. and August 27 at 1 p.m.central time. Anyone interested in participating can register atwww.theberylinstitute.net.
Founded in 2006, The Beryl Institute is the research and educational armof The Beryl Companies, the leading provider of outsourced call centerservices in healthcare. The mission of The Beryl Institute is to improvecustomer service in healthcare.
SOURCE The Beryl Institute