Medindia

X

ForeSee Results and CareTech Solutions Partner to Provide Customer Satisfaction-Driven Technology Solutions for Oakwood Healthcare System

Thursday, May 26, 2011 General News J E 4
Advertisement

ANN ARBOR, Mich., May 26, 2011 /PRNewswire/ -- ForeSee Results (www.foreseeresults.com) and CareTech Solutions (www.caretech.com) today announced they are partnering to support Oakwood Healthcare System (www.oakwood.org) with customer-satisfaction-driven web technology.

CareTech Solutions is an information technology (IT) and Web products and services provider for more than 180 hospitals nationwide, and has been working with Oakwood Healthcare System's since 2006. ForeSee Results is the leading scientific customer satisfaction management firm. ForeSee and CareTech formed a partnership in 2010 with the goal of helping hospitals nationwide make technology investments and decisions that are informed by voice-of-customer data and analysis.

"The partnership between ForeSee Results and CareTech Solutions provides Oakwood with a competitive advantage, allowing us to capture and integrate customer feedback into our online presence," said Dave Stanis, director of Digital Communications at Oakwood Healthcare System. "ForeSee's methodology generates the customer intelligence we need to ensure our website reflects the needs of the market. As our Web partner, CareTech is then able to implement the recommendations in a meaningful and effective manner.  It's a hugely valuable collaboration for us as the client."

"I've worked with ForeSee Results as a client and as a partner," said Pam Hedman, director of Client Services, CareTech Solutions. "Their unparalleled data-driven analysis is gold for a hospital Web team as they are evaluating market needs with website features and functionality."

"CareTech Solutions is the clear leader in its industry and is the perfect partner for us when working with an organization like Oakwood who has demonstrated such a clear commitment to the customer experience through technology-driven enhancements," said Larry Freed, president and CEO of ForeSee Results. "Our partnership allows us to seamlessly implement customer-driven improvements to the online experience."

About ForeSee ResultsAs the leader in customer satisfaction measurement, ForeSee Results captures and analyzes voice of customer data to help organizations increase loyalty, recommendations and marketing value. Using a patented, scientific methodology developed at the University of Michigan, ForeSee Results identifies improvements across all channels and touch points that drive customer satisfaction. With over 60 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management around the globe.

ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com.

About CareTech SolutionsCareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software & Professional Services report.

For more information, please visit www.caretech.com.

ForeSee Results Media Contact: Sarah Allen-Short Director, Public Relations 734-327-3852 sarah.allen-short@foreseeresults.com

CareTech Solutions Media Contact:  Anne Santori Public Relations Manager 248 -823-0908 anne.santori@caretech.com

SOURCE ForeSee Results

Advertisement


Advertisement

You May Also Like

Advertisement
View All

Post your Comments

Comments should be on the topic and should not be abusive. The editorial team reserves the right to review and moderate the comments posted on the site.
User Avatar
* Your comment can be maximum of 2500 characters
I agree to the terms and conditions
s
CPhI Worldwide, ICSE, P-MEC and InnoPack Announce ...
S
Pharmacy Technicians Assist Pharmacy Teams in Deve...