CHAPEL HILL, N.C., July 1 To effectively measure customersatisfaction, follow-up CSR phone surveys garnered the highest rating of 3.93out of 5 among customer service and call center executives in a member-drivenresearch study conducted by Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL.
However, only 35 percent of companies use this assessment tool, withcompanies in the study's health care segment not using follow-up CSR phonesurveys at all. Instead, companies in the health care segment value feedbackforums and email/online surveys.
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Benchmarking studies are one way members of the GLOBAL BENCHMARKINGCOUNCIL use this innovative research, benchmarking and networking service. Thecomprehensive suite of research services not only helps them promote top-linerevenue growth, cost reduction and innovative problem-solving in theorganization, but also supports their personal thought leadership and statusas an information broker.
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Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL is an innovativeresearch, benchmarking and networking service for business executives inpharmaceutical and life sciences, consumer and industrial productsmanufacturing, financial services and other industries to promote top-linerevenue growth, cost reduction and innovative problem-solving.
SOURCE Best Practices, LLC