CHAPEL HILL, N.C., Dec. 11 Health-focused social networks,blogs, wikis and community sites are pharmaceutical and biotech companies'biggest challenges but can be their biggest opportunities. A marketingexecutive from a large biopharmaceutical company will discuss increasingimportance of reputation monitoring and management in "The Crowd's Noise Levelis Increasing: Understanding User Generated Content and Enhancing its Impacton Your Reputation" at the 11th Annual Customer Experience Conference.
Download the customer experience conference brochure athttp://www3.best-in-class.com/gr185.htm to see more details about thispresentation and others on slate for "Integrated Customer Strategies: EnablingCompanies to Survive & Thrive through the Downturn"(http://www3.best-in-class.com/gr182.htm) in Las Vegas, Nev., Feb. 2-4, 2009.
Thought leaders from Abbott, Eli Lilly, Genentech, Roche, UCB Pharma,Cardinal Health, Pfizer, Toyota, Boeing, Johnson & Johnson and many othershave attended this annual event in the past.
This year, customer service, marketing, sales and quality leaders fromleading companies will gather to network with and to learn from successfulexecutives and profitable companies that listen to, engage and align withexternal and internal customers to strengthen client relationships through anintegrated customer strategy.
Register today for this working conference athttp://www3.best-in-class.com/gr180.htm. Early bird registration special ($250discount) ends December 19. Save more than $100 on hotel expenses when youregister before January 2, 2009.
For more conference information, contact Shelley Alfred-Watkins at919.767.9254 or [email protected]
Sponsored by Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL, the 11thAnnual Customer Experience Conference represents one of the networkingopportunities at the core of the GLOBAL BENCHMARKING COUNCIL's(www.globalbenchmarking.com) mission to promote primary research, knowledgeexchange, and operational excellence in three broad areas of businessoperations:
Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL is an innovativeresearch, benchmarking and networking service for business executives inpharmaceutical and life sciences, consumer and industrial productsmanufacturing, financial services and other industries to promote top-linerevenue growth, cost reduction and innovative problem-solving.-- Customer Experience -- Human Capital Management -- Quality, Productivity and Process Excellence
SOURCE Best Practices, LLC