JACKSONVILLE, Fla., March 13 Setting the foundation forcontinuing the highest levels of customer satisfaction and rapid growth,Diversified Clinical Services (DCS) announced today that it doubled the numberof first-line field managers. The largest provider of outsourced wound care,DCS will now have 20 Area Vice Presidents (AVP) under the direction of fourregional senior vice presidents. With approximately 300 hospital partnersnationwide, DCS continues to grow quickly and expects to add several dozenhospital customers during 2008.
With a focus on providing personal service to its hospital partners, DCSstructured its field team in a manner that enables more face-to-face contactwith every customer.
"We are committed to fully understanding our customers' needs andexceeding their expectations," said Jeff Nelson, CEO, DCS. "Expanding ourfield team enables us to spend more time working with each Center tocontinuously evaluate and improve its performance."
With the largest wound care database in the world, DCS benchmarksoutcomes, physician performance and patient satisfaction against its other 300Wound Care Centers(R). Its comprehensive database enables the company toidentify outliers and take appropriate actions to help lead centers outsidethe expected performance levels to success.
After partnering with DCS in 2006, Jackson Hospital CEO Don Hendersonsaid, "As a result of the first year of operations, we have seen a 40 percentincrease in the total number of patients that we are seeing and also a 40percent increase in revenues, which has been more than meeting ourexpectations."
With an aging population and an increase in medical conditions, likediabetes, more Americans are acquiring wounds that do not respond to regularmedical care. Partnering with hospitals to heal these chronic wounds, DCSprovides state-of-the-art therapies that often help patients avoidamputations.
"At any given point, it is estimated that there are 7 million Americansdealing with chronic wounds," said Nelson. "Achieving healing rates of 90percent at almost all of our Wound Care Centers, Diversified provides theexperience, capabilities and resources to help hospitals more easily meet agrowing need."
About Diversified Clinical Services
Diversified Clinical Services is a privately held company based inJacksonville, Florida. Partnering with about 300 hospitals nationwide toprimarily provide outpatient wound care, DCS offers a range of services toprevent and heal wounds. Located in 41 states nationwide, DCS, with itsaffiliated companies, has been the leader in wound prevention and care fornearly 20 years. Having treated one million patients and nearly two millionwounds, DCS offers hospitals comprehensive programs and advanced therapies toheal wounds, save limbs and help people return to living their lives. Moreinformation is available at www.diversifiedclinicalservices.com .
SOURCE Diversified Clinical Services