- The Leading Swiss IT Service Provider for Health and Accident InsurersRelies on CA Service Desk Manager to Pursue a No-compromise Policy When itComes to Top Quality Customer Support
Advertisement
The leading Swiss IT service provider for health and accident insurers,Centris AG, based in Solothurnsupports around 4,500 users in 28 companies tomanage in excess of 1.5 million insured persons. An important element of theservice portfolio of Centris, is the "Swiss Health Platform" (SHP), which isused by approximately 1,000 users. The quality of the customer supportprovided by Centris is the make or break factor for the competitiveness ofthis complex platform. As a result of market analysis, Centris chose CAService Desk Manager from CA Technologies as the best solution for ensuringexcellent customer support standards and can be easily maintained andsupported in-house.
Advertisement
(Logo: http://www.newscom.com/cgi-bin/prnh/20090605/349279 )
Using CA Service Desk Manager in conjunction with ITIL processes enablesCentris and its customers to simplify, integrate and automate the supportprocesses and make them more transparent. The workload on Centris's ITadministration team has been reduced and the support processes have been madesignificantly more efficient for the customers. Change requests, releasechanges, error and event messages etc. can now be processed and dealt withfar quicker, which results in higher productivity and greater customersatisfaction.
Martin Cetin, Head of Customers and Market at Centris AG commented, "Thefunctionality of CA Service Desk Manager enables Centris to stand out fromthe competition, as the high level of availability of the applications andfast problem solving are key criteria in the insurance industry. Identifyingand prioritising IT problems has helped us to automate a high number of ourroutine IT processes, which has lead to a reduction in the workload on our ITadministration team."
About CA Technologies
CA Technologies (NASDAQ: CA) is an IT management software and solutionscompany with expertise across all IT environments - from mainframe anddistributed, to virtual and cloud. For additional information, visit CATechnologies at http://www.ca.com. Follow CA Technologies on Twitter athttp://www.twitter.com/cainc.
SOURCE CA Technologies
