TROY, Mich., March 24 CareTech Solutions (www.caretech.com) and ForeSee Results (www.foreseeresults.com) announced today that the two companies are embarking on a strategic partnership in order to provide CareTech Solutions' client hospitals with an online customer satisfaction measurement and monitoring tool. CareTech Solutions is an information technology (IT) and Web products and services provider for more than 120 hospitals nationwide and ForeSee Results is a leading scientific customer satisfaction management firm.
"The value of a hospital website is a direct result of the users' experience," said Chris Catallo, executive director, Web Product and Services, CareTech Solutions. "By including ForeSee Results measurement system and resulting data as part of CareTech's suite of services, we connect our hospital marketing customers with the intelligence they need to understand how their online marketing initiatives are affecting their site visitors' likely future actions. ForeSee Results' system also includes the backend reporting and analysis needed to focus resources on the critical functionality and performance improvements that will have the biggest impact on elevating the experience."
ForeSee Results applies the methodology of the American Customer Satisfaction Index (ACSI), which is a patented scientific approach to customer satisfaction measurement that was created at the University of Michigan. This methodology is applied to the Web to measure certain key elements of online satisfaction, such as site performance and navigation, and determines how these elements impact overall satisfaction and behavior.
"Public image is only one reason why hospitals should be concerned with online customer satisfaction," said Larry Freed, president and CEO, Foresee Results. "Highly satisfied online customers are significantly more likely to utilize more services and recommend both the hospital and its website to their peers. We're excited to partner with CareTech Solutions, and to provide its customers with the marketing intelligence they need to optimize their investment."
About CareTech Solutions
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 120 U.S. hospitals and health systems, creates value for clients through customized solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert information management services across the entire patient data lifecycle.
CareTech Solutions is the 2008 and 2009 Best in KLAS award recipient in the IT Outsourcing (Extensive) segment, as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards report.
For more information, please visit www.caretech.com.
About ForeSee Results
As the leader in online customer satisfaction measurement, ForeSee Results captures and analyzes online voice of customer data to help organizations increase sales, loyalty, recommendations and website value. Using a unique methodology created at the University of Michigan, ForeSee Results identifies the improvements to websites and other online initiatives with the greatest ROI. With over 44 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management. ForeSee Results works with international clients across industries, including: retail, financial services, healthcare, hospitality, manufacturing and government.
ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com. ForeSee Results also has offices in Toronto, Vancouver, and London.
SOURCE CareTech Solutions, Inc.