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Authoritative Report on Physician Perspectives Released Today

Thursday, July 24, 2008 General News
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SOUTH BEND, Ind., July 24 Press Ganey Associates' 2008Hospital Check-Up Report: Physician Perspectives on American Hospitals findsthat there continues to be a gap in the physician-administration relationship,and physicians report a need for administrators to be more responsive to theideas and needs of medical staff. The report also finds surgeons and criticalcare specialists to be the least satisfied medical staff, while pathologistsand rehabilitation specialists are most satisfied with the quality of patientcare, ease of practice, and equipment provided.
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The 2008 Hospital Check-Up Report examines the experiences of 27,671physicians practicing at more than 300 hospitals and facilities across thecountry. Significant findings from the Report include:
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-- Physicians feel most satisfied with patient care followed by ease ofpractice, overall assessment, and relationship with leadership.

-- Surgeons are least satisfied with operating rooms and complicationswith scheduling outpatient tests/therapy and inpatient/outpatient surgery.

-- Physicians report relatively low levels of satisfaction with access topatient information and staff reports on patient conditions.

-- Physicians practicing in rural areas are the most satisfied while thosepracticing in cities, large or small, are least satisfied.

-- Physicians practicing between 6 - 20 years are the least satisfied, andare the most likely to launch physician-owned facilities.

"A true partnership between administrators and physicians advances thequality of patient care, improves the hospital's financial performance, andretains talented physicians in an increasingly competitive environment," saidDebbie Paller, vice president of physician and employee services, Press Ganey."Acknowledging and respecting physicians' needs is the first step in buildingan open, mutually beneficial relationship."

Many organizations have recognized the return on investment of improvingphysician satisfaction -- including increased and improved communicationbetween physicians and administration and increased ratings of "relationshipwith leadership" -- and are actively working to continue to improve.Successful programs range from implementing newsletters "for physicians, byphysicians," new physician luncheons with the executive team, and monthlybreakfasts with the CEO in the Doctors' Lounge.

The 2008 Hospital Check-Up Report: Physician Perspectives on AmericanHospitals is available at http://www.pressganey.com/cs/pressroom. DebbiePaller, vice president, physician and employee services, Press Ganey and MelHall, Ph.D., Press Ganey CEO, are both available for comment.

Press Ganey Associates, Inc.

For more than twenty years, Press Ganey has been committed to providinginsight that allows health care organizations to improve the quality of carethey provide while improving their bottom-line results. The company offers thelargest comparative customer feedback databases, actionable data, solutionresources, and unparalleled consulting and customer service. Press Ganeycurrently partners with more than 7,000 health care facilities -- includingover 40% of U.S. hospitals -- to measure and improve the quality of theircare.

SOURCE Press Ganey Associates, Inc.
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