LOS ANGELES, Oct. 22 Excellent vision is what Talley Eye Care is all about. But even by this Indiana-based clinic's high standards, the reasons it chose MedInformatix a decade ago as its Practice Management/EMR software provider are as obvious as the "E" atop a vision chart.
"Talley Eye Care evaluated at least a dozen different software alternatives. No one had the combination of features, flexibility, and understanding of the ophthalmic surgery segment that MedInformatix offered," said Sam Byers, practice administrator for Talley Eye Care. "We knew MedInformatix was the right solution in 1999, and it has been ever since."
Talley Eye Care is an asset to the tri-state region of Indiana, Illinois and Kentucky, bringing state-of-the-art cataract, refractive, glaucoma, corneal, retinal and vitreous surgery to thousands of patients each year. The practice, led by founder Dr. Terry W. Talley, M.D., performs procedures at roughly a dozen locations in the region. Valley Surgery Center, located in Evansville, Indiana, is home base for the practice's six surgeons, anesthesiologists, nurses, technicians and support staff.
Ten years after selecting MedInformatix's Enterprise Practice Management (EPM) application and eight years after adding MedInformatix Electronic Medical Records (EMR), the systems continue to add value. Michael Lockard, former practice administrator, recalls the efficiencies created for Talley's clinical and administrative staff, as well as for its patients.
"In 1999 the practice was just Dr. Talley, Dr Grant, and Dr Hughes. Yet today, with three more surgeons and two more optometrists, Talley Eye Care is able to handle the increased patient load with essentially the same administrative staff. That's a tribute to the power of MedInformatix EMR and EPM," Lockard states. "For example, before we had our MedInformatix system, patients who came to our satellite locations had to wait a day to schedule appointments because our appointment book had to stay at the main office. With MedInformatix EPM, appointments can be scheduled from any location with Internet access."
MedInformatix' all-digital, EPM and EMR platforms help the surgeons as well, notes Byers. "Instead of wasting time with paper documents, the doctors can sign off on patient exams and other files electronically. It shortens their routine at the end of the day. In fact, they can even complete unfinished jobs at home by logging in to the clinic's secure system," he says.
Byers points to his ability to easily review collection reports daily, drilling down when necessary to the specifics of a particular account or procedure. "At Talley we use a combination of Crystal Reports and MedReports for data analysis. With MedInformatix we are able to gain immediate access to a wide range of key performance indicators and clinical benchmarks. MedInformatix also has the ability to provide many different types of outcomes analysis built specifically for ophthalmology, which is important for optimizing our clinic."
Another benefit of MedInformatix, Byers states, is its ability to keep claim denials far below the national average. "Our denials run roughly 1% of our total claims, which is remarkable. I can attribute a lot of that to our certified coder, who is very highly trained," Byers states. "But MedInformatix also has a claims scrubbing capability that checks routine information like account numbers, addresses, etc. before the claim is submitted. It recognizes the appropriate diagnosis codes for various procedures and warns if it sees any errors. That helps our coder be even more efficient."
MedInformatix' EMR, which was developed using the company's practice management system, has many advanced features to improve patient care. "Last year we began taking photos of our patients and including them in their medical record," Byers notes. "It gives us greater security and peace-of-mind if clinicians can see they have the right patient and the right chart, just by looking at the photo," he said.
Lockard and Byers also commented on the variety of ways MedInformatix EMR and EPM can track and improve workflow issues. By automatically logging time and date information for patient interaction ranging from first phone call to discharge, MedInformatix lets Talley Eye Care scrutinize the flow of patients and react to various time study issues. It can assure that all clinic personnel, from front desk to physicians, are doing their best to ensure that patients are seen in a timely manner.
Ten years after beginning its relationship with MedInformatix, Talley Eye Care is still finding new ways to leverage its MedInformatix system to improve patient care. "In the next couple of months our physicians will have tablet PCs they can carry with them to enter their exam notes, issue instructions and even draw diagrams on the go," says Byers. "It's just one more way MedInformatix is helping to make us more productive."
AAO 2009 Exhibit
MedInformatix will be demonstrating its EMR and Practice Management products at the 2009 American Academy of Ophthalmology (AAO) Conference, October 24-27 in San Francisco, from its exhibit in Booth 5429 in the Moscone Center.
MedInformatix, Inc. (www.medinformatix.com) is a leading national provider of fully integrated Electronic Health Records. The products have been built around MedInformatix 25 years of workflow expertise. MedInformatix suites of products are designed on a single database using Microsoft SQL. Whether the client is a single physician who went live in 1994, a 13-location cardiology practice, the busiest radiology practice in Manhattan, or one of 15 other specialties it services, MedInformatix accommodates their needs. See why so many practices from various specialties choose MedInformatix. With 13 Microsoft nominations in 8 years and CCHIT certified in 2006 and 2008, MedInformatix can turn the dream of a paperless, integrated practice into a reality.
About Talley Eye Care:
Talley Eye Care was founded by Terry W. Talley, M.D. to provide the highest quality outpatient surgical eye care possible to the people of the Tri-State area of Indiana, Illinois and Kentucky. Talley Eye Care's commitment to advanced care is proven by the state of the art diagnostic and surgical technology and skilled surgeons who perform the latest FDA approved techniques. The practice is based in Evansville, Indiana. For more, visit www.talleyeyecare.com.