Assisi Animal Health Lists 3 Easy Ways To Offer Exceptional Customer Service To Your Veterinary Clients
PINEHURST, N.C., May 12, 2016 /PRNewswire-iReach/ -- Assisi Animal Health developed the Assisi Loop®, an effective non-pharmaceutical anti-inflammatory device (NPAID®) that works as an electromagnetic therapy for animals. The Loop helps heal wounds and relieve pain in cats, dogs, and horses.
In any business, customer service is important. For veterinary practices, customer service is vital, as you are dealing with animals and their owners. Because your clients are most concerned with the care of their pet and rely on you and your staff for direction, Assisi Animal Health lists three ways to ensure your veterinary practice's customer service is the greatest it can be:
1. Always be friendly. A smile is reassuring to worried pet parents, so greeting them with a friendly face during each appointment is imperative to establishing a positive relationship. Never rush a client through appointments, appointment-setting, or phone questions, and always look them in the eye, especially when giving important news. Not only will they be more likely to remember the information you provided, but they will feel more comfortable around you and your practice as a result.
2. Use simplified language. Using terminology that pet owners will not necessarily understand is pretentious. Simplify complicated medical jargon in order to effectively communicate with your clients and make them feel comfortable. If they understand what you are saying, they will be more receptive to feedback and suggestions for their furry friend.
3. Ask for feedback. Encourage your clients to tell you what they think of your staff and services. If there are any issues, this allows them to be resolved quickly and with little reputation damage. Not only will this indicate that you value your client's opinions, but it also enables you to improve on any areas necessary to run your practice as optimally as possible.
Assisi Animal Health's clinical solutions complete the Circle of Care® — the collaboration of veterinarians and owners in animal health and healing. Our company helps veterinary professionals and owners improve the quality of life for companion animals using the Assisi Loop, the non-invasive, non-pharmaceutical healing device that is based on the same FDA-cleared technology used on humans. The device uses low-level pulses of electromagnetic energy to reduce pain and swelling, and to enhance recovery.
The Assisi Loop. Proven Science. Positive Results. ®
Media Contact: Kaysie Dannemiller, Assisi Animal Health, 866-830-7342, firstname.lastname@example.org
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SOURCE Assisi Animal Health