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Arkansas and Missouri Care Improvement Plus Members Overwhelmingly Pleased with Special Needs Plan

Thursday, November 13, 2008 General News J E 4
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ST. LOUIS, Nov. 12 One year following the launch ofoperations in Arkansas and Missouri, 90 percent of members of Care ImprovementPlus feel their health has maintained or improved, according to a recentsurvey examining the satisfaction of the plan's south central regionalmembership. Of those who feel health has improved, 96 percent cite CareImprovement Plus as contributing to their health improvement.

"This survey clearly demonstrates that members are pleased with CareImprovement Plus and the comprehensive approach to healthcare coverage that itprovides," said Lee Spruiell, regional vice president of field operations forCare Improvement Plus. "The fact that 27 percent of members surveyed cite ourplan as helping to improve their health after only one year of operations isencouraging and further supports the notion that special needs plans canprovide enhanced quality and value to chronically ill Medicare beneficiaries."

The survey is the first to assess Care Improvement Plus plan membersatisfaction since the plan underwent a major expansion in 2007, launchingservices in five additional states, including Arkansas and Missouri. Among thekey findings from the survey:

-- Overall satisfaction was high: 93 percent of south central regionalmembers were satisfied with the plan overall

-- Members are highly likely to recommend the plan to others: 89 percentof south central regional members were likely to recommend the plan to otherMedicare beneficiaries with chronic illnesses

-- Members value plan benefits and coverage: More than 93 percent of southcentral regional members were completely or very satisfied with the plan'smedical coverage and prescription drug benefits

-- Members are pleased with disease management support the plan provides:93 percent of south central regional members who participated in the plan'sdisease management program were satisfied with the program

-- Members cite health status improvements: 90 percent of south centralregional members felt that their health had "stayed the same" or "gottenbetter" since joining the plan. 27 percent of members felt their health had"gotten better" since joining Care Improvement Plus, 96 percent of whom feltCare Improvement Plus contributed to their health improvements

The satisfaction survey was conducted in April of 2008 by DSS Research, anational marketing research firm out of Fort Worth, Texas(1). For moreinformation, a detailed fact sheet of survey results can be accessed athttp://www.careimprovementplus.com/pdf/SURVEYFACTSHEET.pdf.

(1) DSS Research, 2008 Care Improvement Plus Medicare Member Research;sample size 1,626.

About Care Improvement Plus

Care Improvement Plus, a health plan that focuses on the unique healthcareneeds of chronically ill Medicare beneficiaries, provides a Medicare Advantagehealth plan and disease management services to Medicare beneficiaries livingwith heart failure, diabetes, chronic obstructive pulmonary disease and/orend-stage renal disease. Care Improvement Plus also provides a tailoredMedicare Part D drug benefit, along with a variety of services designed tosupport physicians' efforts to care for their chronically ill patients. Theplan is administered by Baltimore-based XLHealth, which recently earned FullAccreditation from the National Committee for Quality Assurance (NCQA) underits standards for patient and practitioner-oriented accreditation of diseasemanagement programs. More information about Care Improvement Plus can be foundat http://www.careimprovementplus.com.

SOURCE Care Improvement Plus
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