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A successful four-year relationship between the two companies recently wascontracted for another four years. "Most of our paper enrollment and billingprocesses were successfully migrated online by Benefitfocus several yearsago," shared Bob Heard, Arkansas Blue Cross and Blue Shield vice president ofInformation Technology Infrastructure. "Through these automation tools, wehave experienced a significant return on investment which has increasedadministrative efficiencies, customer satisfaction and renewals, andstrengthened relationships with our brokers."
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Arkansas Blue Cross continues to provide their employer groups and brokersaccess to technology solutions that put their customers in touch with theirhealthcare through contract renewal. During the next four years, even moreconsumer directed automation options will be made available as thispartnership continues.
"We are excited about extending our relationship with Benefitfocus astheir products and services help us meet our long-term strategic objectives,"continued Heard. "Through Benefitfocus, implementation services we haveexperienced significant technology adoption among our clients."
"We are proud to be part of their technology solution," said Shawn A.Jenkins, Benefitfocus President and CEO. "Our industry expertise, superiorcustomer service, and successful track record in automating healthcareadministration processes helped us meet Arkansas Blue Cross and Blue Shield'sexpectations. Continuing to serve more than 400,000 of their members throughthe BluesEnroll platform is an honor."
About Benefitfocus
Benefitfocus is the leader in software and services for the healthcarebenefits market providing "Quote to Claim" technology. By developing leadingtechnology solutions, Benefitfocus allows consumers, employers and benefitproviders to manage complex decisions in an ever-changing healthcareenvironment. Benefitfocus can be reached at 843-849-7476 or via the Internetat www.benefitfocus.com.
SOURCE Benefitfocus.com, Inc.
