WASHINGTON, Jan. 31, 2017 /PRNewswire/ -- Today, the last day of the Affordable Care Act's 2017 open enrollment period,
"Some exchanges are delivering a high-quality online comparison-shopping experience that allows consumers to evaluate key health plan details, such as provider networks and drug formularies," said Joel White, President of the Clear Choices Campaign. "But many exchanges still underperform," added White, "perhaps because consumers have nowhere else to go to use their subsidy. Letting consumers purchase subsidy-eligible insurance across exchanges, via web brokers, and directly through insurer web sites will help foster competition and additional improvements."
The report card and an accompanying white paper evaluated each exchange on eight primary features, including window-shopping tools, plan display pages, out-of-pocket cost calculators, integrated provider and drug directories, and website layout.
The best-in-class exchanges this year addressed most of the shortcomings cited in 2016's report. Improvements made by several exchanges, compared to 2016, have widened the quality gap between the best and worst performers.
Based on conversations with exchange officials, enrollment promotion and peer pressure to adopt new and better tools drove web site improvements.The report made a number of recommendations for next steps to improve the shopping experience, including:
"The elephant in the room this year is the possible repeal and replacement of the Affordable Care Act. Whatever comes next should build on the lessons learned from Obamacare's three-year experiment in buying health care in the digital age," concluded White.
To view the 2017 report card, please click here.
To view the full white paper, please click here.
For more information contact Sandra Ramos at 202-471-4228 ext. 115 or [email protected].
About Clear ChoicesFounded in 2015 by the Council for Affordable Health Coverage, the Clear Choices Campaign is a multi-stakeholder advocacy campaign designed to promote health care transparency and offer better comparison shopping tools for consumers. Members include AARP, Aetna, HealthCare.com, Novo Nordisk, and the National Consumers League.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/2017-health-insurance-exchanges-lessons-for-the-online-health-insurance-marketplace-300399331.html
SOURCE Clear Choices Campaign
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